Emergency Communications Supervisor

Emergency Communications Supervisor

Salary

$42,883.06 - $55,747.98 Annually

Location

Public Safety Building, 150 Eslinger Way, Sanford, FL

Job Type

Full Time Employment

Job Number

2026-03865/7111

Department

FD Emergency Communications

Opening Date

07/27/2026

Closing Date

8/1/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Oversees Emergency Communications Center operations and provides coordination and technical expertise for Computer Aided Dispatch and E 9-1-1 Telephonic Systems, including mapping for all PSAPs in Seminole County. Provides support and direction to staff including discipline, education and evaluations. Provides operational direction for various portions of the Fire/EMS dispatch.

Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.

Additional compensation based on licensure.

Essential Functions

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Reads and interprets GIS mapping associated with Computer Aided Dispatch (CAD) information and associated files.

Supervises assigned personnel. Functions as a necessary Team Member in the Emergency Communications Center. Develops work plans to ensure the Emergency Communications Center operates in an effective manner. Develops short- and long-range goals and objectives for the Emergency Communications Center.

Coordinates mapping program for all public safety answering points (PSAPs) in Seminole County.

Establishes work schedules to ensure appropriate staffing in the Emergency Communications Center.

Performs technical support for computer aided dispatch system.

Complies with Department and Division policies and procedures.

Coordinates education programs for the Emergency Communications Center.

Maintains effective communications with vendors and technical experts in association with efficient operation of equipment and software.

Participates as a member of the countywide Communications Users Group and attends other meetings as requested.

Participates as a member of the Seminole County 911 Manager's Group.

Reads and becomes familiar with software programs and associated documentation to ensure the effective operation of the Computer Aided Dispatch System.

The most current organizational chart defines to whom this position reports.

Additional Duties:

Performs other duties as assigned or as may be necessary.

Must be available to work flexible hours, when required.

Minimum Qualifications

Completion of high school/GED and five (5) years experience, or a combination of education and technology or closely related field.

Knowledge of Windows NT software. Knowledge of Microsoft Office. Knowledge of Computer Aided Dispatch (CAD) systems.

Must possess and maintain certification as an APCO Communications Supervisor.

Must possess and maintain certification as an Emergency Medical Dispatcher.

Must possess and maintain certification as an Emergency Medical Technician License.

Must possess and maintain a valid Florida Drivers License.

Additional Requirements

Ability to read and interpret technical documents relating to programs utilized in the E 9-1-1 System.

Ability to utilize database programs, computers and associated software programs.

Ability to effectively communicate orally and in writing.

Ability to make effective presentations before large and small audiences.

Ability to utilize geographic information systems in the operation of CAD and mapping operations.

County-paid benefits for employees

Competitive Wages: Our compensation system includes competitive hiring salaries.

Paid Time Off: New full-time employees accrue 20 days per year of Paid Time Off (16 days for 24-hour shift personnel). New part-time employees accrue 83 hours per year of Paid Time Off. Accrual rates increase with service time.

Paid Holidays: We observe 12 paid holidays which includes an employee birthday holiday and a floating Work/Life Day.

Bereavement Leave: Employees may receive up to one week paid leave per fiscal year for absence due to the death of an immediate family member.

Florida Retirement System: All employees in regularly established positions are automatically covered from the first day of employment. Seminole County makes contribution on behalf of the employee and the employee is also required to make a 3% contribution.

Employees Assistance Program: Our EAP provider can help employees and their families with issues such as personal/family matters, financial debt counseling, substance abuse, etc.

Training and Development Program: The Employee Learning Center provides training opportunities for employees which promote performance, enhance employees' work life experiences, and support the organization.

Employee Awards and Recognition: A program to reward outstanding performance and enhance service to the citizens of Seminole County.

Wellness Center: Includes exercise equipment, resource library, and educational programs.

Health Insurance: Health Insurance is effective the first of the month after completing 30 calendar days of employment. Seminole County offers a Point of Service (POS) plan. Dependent coverage is also available, the cost is split between the employee and employer. This benefit is not extended to part-time employees.

Life Insurance: Life and Accidental Death & Dismemberment Insurance for employees, equal to one times annual salary. Not extended to part-time employees.

Long-Term Disability: Provides 60% of salary after 6 months of disability. Not extended to part-time employees.

Optional benefits (employee-paid) for full-time employees:

Deferred Compensation Plan (457): Employees may choose to have pre-tax payroll deductions made for deposit into this savings plan up to an IRS-established maximum.

Dental Insurance: A choice of 3 plans is available for employees and dependents at employee expense.

Additional Life Insurance: At employee expense, additional life insurance up to five times annual salary; dependent coverage also available.

Short-Term Disability Insurance: 60% of salary for the first six months of disability at employee expense.

Cancer and Specified Disease: Pays a benefit directly to the employee if being treated for this disease.

Flexible Spending Account: A pre-tax account for childcare and un-reimbursed medical expenses.

Pre-Tax Payroll Deductions: Under Section 125 of the IRS Code, certain payroll deductions for insurance coverage may be taken out prior to income being taxed.

01

What have you done to improve your professional skills, or job performance, in the past year?

02

What is your definition of a leader?

03

How do you motivate team members?

04

How do you deal with conflict among your team members?

Required Question

Employer Seminole County/Board of County Commissioners

Address 1101 East First Street

Sanford, Florida, 32771

Phone (407) 665-7944

Website http://seminolecountyfl.gov