Emergency Communications Supervisor

Salary Information Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade. A starting salary may be negotiated and will be commensurate with education, training, and experience in alignment with pay administration policies and Montgomery Personnel Board Rules & Regulations.

Nature of Work The fundamental reason this position exists is to perform supervisory, technical, and administrative work directing and overseeing the activities of communications center operators and dispatchers assigned to a shift. This includes:

• Answering emergency and administrative calls.
• Oversight of the delivery or performance of pre-arrival and post-dispatch instructions as warranted.
• Oversight or performing dispatching of the most appropriate emergency response personnel using a Computer Aided Dispatch (CAD) system and a land mobile radio network.
• Training dispatchers and operators.
• Monitoring radio and telephone traffic.
• Quality reviews.
• Employee evaluations and other public safety communications supervisory duties as assigned.

This classification reports to and receives general instructions from the Emergency Communications Center Manager.

Minimum Qualifications

• High School diploma or GED.
• At least four (4) current years of combined 9-1-1 emergency and non-emergency telephone calls and provide radio communications support to fire, medical, and law enforcement responders in a dispatching capacity of an organization equal in programmatic scope and geographical size comparable to the City of Montgomery.

NOTE: Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.

Special Requirements

• Applicant must be able to type at least 35 wpm.
• Must be available to work any hour shifts as needed to oversee operations and ensure consistency among the shifts. Applicant must be willing to sign a willingness statement.
• Must be willing to respond to the Emergency Communications Center to meet community service expectations, respond to and recover from disasters and other significant events, and follow the instructions of organization leadership.

The City of Montgomerys Emergency Communications Center operates 24/7 year-round. You will be required to work non-business hours, weekends, and many holidays. However, employees receive additional compensation for these inconveniences.

Kind of Examination Applications are being accepted to fill one (1) vacancy and any other vacancies that may occur during the life of the register. The current vacancy is with the City of Montgomery Emergency Communications Department.

Applicants will be screened and qualified based upon education and experience as shown on the application and supplemental questionnaire. For this reason, applicants are urged to fill in the application and supplemental questionnaire form completely, providing detailed information concerning the kinds of jobs they have held, the dates they held them, where, and exactly what their duties were.

• If more than five qualified applications are received, a selection procedure will be administered to rank applicants on the register. Tied scores will not be broken.
• If there are five or less qualified applicants, they will be considered equally qualified and placed on the register in alphabetical order.

Complete an online application by visiting Montgomery Personnel Boards Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 11:59 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.

Additional Information

BENEFITS Employees are offered a competitive benefits package which includes:

• Health, dental, and life insurance.
• Paid annual and sick leave.
• Paid holidays.
• Participation in the Retirement Systems of Alabama (RSA) retirement program.

DRUG TEST Employment may be conditional upon the potential employee passing a pre-employment drug test. The drug test may require the submission of a sample of hair, fingernails, and/or urine that will verify illegal drug use.

BACKGROUND CHECK Employment may be conditional upon the potential employee passing a background check. Candidates will be asked to provide consent prior to the administration of background checks.

EQUAL EMPLOYMENT OPPORTUNITY Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non-merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Montgomery Personnel Board reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at 334-625-2675.

I-9 Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.

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