Emergency Communications Specialist Trainee

Emergency Communications Specialist Trainee

Information

• Pay Range Grade 24.14 - 42.23 H400
• Hiring Pay Range 24.14 - 25.35
• Other Compensation Offered Overtime Compensatory Time Shift Differential On-Call Pay
• Employment Type Full-Time
• Organization Emergency Management & Communications - Communications
• Location New Windsor Office Complex
• Reports to Emergency Communications Specialist Supervisor
• Classification Non-Exempt 40529
• Who We AreAt Carroll County Government welook for people who are eager to engage in meaningful work that positivelyimpacts our community. As public servants our sense of purpose and motivationto work hard starts with the value we place on relationships with coworkerscommunity partners and those we serve. We strive to build collaborative andpassionate teams with opportunities to learn and explore new possibilities ina welcoming workplace. As a team we are committed inspired and connected tomake a difference in the community.  What You Will DoAre you ready to begin a career inemergency communications As an Emergency Communications Specialist Traineeyou will be trained to receive 9-1-1 and administrative calls using industrystandard protocol systems. Training includes 8-12 weeks of classroominstruction followed by on-the-job guidance with a certified training officer.Upon completion of the training requirements you may be eligible to receive apromotion to Emergency Communications Specialist I. Your ability to read andinterpret maps and knowledge of the geography of Carroll County will help youto provide assistance to 9-1-1 callers. Essential Duties
• Receive 9-1-1 and administrative communications via phone call text message and other forms of media. Provide critical pre-arrival instructions as necessary.
• Receive and handle emergency calls for assigned County agencies after hours.
• Monitor various County and privately owned automatic alarms that terminate at the Emergency Communications Center ECC.
• Compile reports and records as required by management or government agencies.
• Perform duties assist Emergency Communications Specialists andor Emergency Communications Specialist Supervisors as assigned.
• Perform daily duties as described in Emergency Communications Center policies and procedures.
• Support the use of NextGen 9-1-1 programs. Perform tests of communication equipment in accordance with all applicable regulations and policies.
• Maintain up-to-date knowledge of emergency services and complete required continuing education training. Maintain State and Federal requirements for dispatch certifications.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity ethics and fiscal responsibility.
• How You Will SucceedYour Skills
• Keyboarding Developing
• Local Geography Intermediate
• Computer Aided Dispatch Software Introductory
• Your Strengths
• Service Excellence
• Decision Making
• Collaborating with Others
• Analytical Thinking
• Attention to Detail
• Fostering Communication
• Digital Literacy
• Information Management
• Resilience
• You Might Be a Good Fit IfEducation and Experience
• High school diploma or general education diploma GED
• A comparable amount of education and experience may be substituted for the minimum requirement.
• Required Licenses andCertifications
• Valid drivers license
• Must successfully obtain thefollowing licenses and certifications within the required time
• Maryland Emergency Medical Dispatcher license or must obtain within one year of employment
• CPR certification or must obtain within six months of employment
• Emergency Telecommunicator Certification or must obtain within one year of employment
• Emergency Dispatch Certification MedicalFirePolice or must obtain within one year of employment
• CJIS certification or must obtain within one year of employment
• FEMA ICS 100 200 700 800 certifications or must obtain within one year of employment
• Implicit Bias training or must obtain within one year of employment
• Acute Traumatic and Chronic Stress Management training or must obtain within one year of employment
• Additional Information
• Must be able to focus in an open office environment with potential for noise.
• Will be required to work outside of standard hours.
• Work schedule includes nights weekends and holidays.
• Requires ability to achieve a passing score on an industry standard pre-employment screening test.
• Requires criminal background check as condition of employment.
• Requires Federal and State criminal history record check for CJIS certification.
• Employment conditional on ability to pass required certification tests and a background check.
• Uniform is required.
• Must meet Carroll County Risk Management driver eligibility requirements
• Work is performed without leaving the facility for long periods of time.
• Why You Will Love Working HereAll the Benefits You NeedCarroll County Government isdedicated to fostering a culture focused on the total well-being of ouremployees. For eligible employees this includes
• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options when applicable
• Comprehensive no deductible medical plans including prescription and vision coverage low-cost dental plan and County paid basic life insurance.
• Pension 401k and 457 Retirement Accounts
• Up to 9000 in Tuition Assistance per fiscal year
• Find out more here Carroll County Government | Carroll County Marylandcarrollcountymd.govCarroll County Government is anEqual Opportunity Employer. The County Commissioners of Carroll Countyrecognize the rights of all people including County employees to equalopportunity. Discrimination against County employees on the basis of racecolor religion age gender national origin sexual orientation maritalstatus physical or mental disability is strictly prohibited. The Americanswith Disabilities Act Titles I and II applies to County governmentemployment. If you have questions suggestions or complaints please contactKristy L. Bixler Director Human Resources and Carroll County GovernmentAmericans with Disabilities Coordinator for Employment at the Department ofHuman Resources 410-386-2129 or Md. Relay 711800-735-2258. The mailingaddress is 225 North Center Street Westminster Maryland 21157.Questions or needassistance Please contact us at careerscarrollcountymd.govvia telephone at 410-386-2129 or stop by our office at 225 N. Center Street Room 100 Westminster MD 21157 duringnormal business hours. Disclaimer This jobdescription may not be inclusive of all assigned duties responsibilities oraspects of the job described and may be amended at any time at the solediscretion of the Employer.