Emergency Communication Operator

Emergency Communication Operator

Salary

$52,041.60 - $75,545.60 Annually

Location

Leander, TX

Job Type

Full time

Job Number

EC.04/2026

Department

Police Department

Division

Police Communications

Opening Date

04/29/2026

Closing Date

5/29/2026 11:59 AM Central

• Description
• Benefits
• Questions

Performs entry level work. Ensures smooth operation of day-to-day telecommunications functions for the police department. Works under minimal supervision with minimal latitude for the use of initiative and independent judgment.

Required Additional Documents

Applicants will need to download the below required documents (Hiring Process Letter and Background Waiver) to be submitted with the online application: Applications without these documents will be considered incomplete and may result in disqualification.

• Hiring Process Letter
• Background Waiver

Those forms will need to be completed, signed and notarized (where applicable), and then uploaded/attached with the application. Please do not submit other documents (including resumes, cover letters, transcripts, DD214s, etc). To submit the forms after your application has been submitted, use lpdrecruiter@leandertx.gov

Once you have submitted all required forms, you will be sent an invitation link to create an account with Guardian Alliance; Complete the online personal history statement via the Guardian Alliance platform. You cannot proceed in the process without completing and submitting your personal history statement. A preliminary basic background check will be conducted and you will be notified if selected to continue to the oral interview.

Essential Duties & Required Qualifications

• Employee is required to work different shifts.
• Receives and evaluates calls from the public requesting police or animal service assistance, of both emergency and non-emergency natures.
• Inputs and transmits call information using computer-assisted dispatch system. Properly prioritize calls as they come in.
• Maintains radio and telephone communication link between officers and station, supervisors, emergency services, and other law enforcement agencies to assist in employee safety. Helps officers by contacting other agencies for assistance.
• Shares information and work with other law enforcement agencies as directed and appropriate.
• Maintains open lines of communication between agencies during high priority incidents.
• Enters, requests and modifies records in state and national computer databases, TLETS/TCIC/NCIC in the standard format.
• Checks court records for wanted subjects.
• General housekeeping of communications area.
• Maintains employee safety at all times. Maintains safety and security of police department.
• Can assist officers find information by reviewing CAD calls, incident reports, and open-source social media for known associates, family, locations frequented and phone numbers.
• May perform other duties as assigned.

Required Education and Experience:

• High school graduation or its equivalent.

Required Certificates and Licenses:

• Must possess a basic level telecommunications operator certificate issued by the Texas Commission on Law Enforcement (TCOLE), within 12 months of appointment.

Preferred Qualifications:

• Six months related experience.

Knowledge, Skills & Abilities

• Knowledge of city and departmental policies and procedures.
• All appropriate city ordinances.
• Use and care of specialized equipment.
• Perform computer tasks effectively and maintain acceptable operational knowledge of standard software programs utilized by the department.
• Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
• New employees must pass realistic scenario testing that includes a typing test.

Physical Demands & Additional Information

While performing the duties of this job, the employee is regularly required to have normal speech, normal or corrected vision, and normal or corrected hearing; to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

Job offer and continuation of employment with the City of Leander is contingent upon:

• Proof of education, certification(s) and experience as listed on the employment application based on the job posting requirements.
• Satisfactory results from a pre-employment criminal history background and driving record check.
• Legal authorization to work in the United States without sponsorship. *
• Compliance with the Selective Service Registration for male US citizens and immigrants, who are ages 18-25.
• The City of Leander participates in E-Verify! Information from each new employee's Form I-9 will be provided to the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) to confirm work authorization.

The City of Leander is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information in employment.

Applicants should communicate requests for disability-related accommodations during the application process to our Human Resources Department at hr@leandertx.gov or 512-528-2708. Deaf and hard of hearing applicants may contact our office via Relay Texas at 7-1-1 or 1-800-735- 2989 (TTY/TDD).

For detailed information regarding our benefits package including our Benefits Guide, please visit this link: City of Leander 2026 Benefit Booklet

01

Do you currently have any outstanding warrants?

• Yes
• No

02

Within the past 5 years, have you used any drug, narcotic, or controlled substance, excluding marijuana, except under the care of a physician?

• Yes
• No

03

Have you ever been convicted of, pled guilty or no contest (nolo contendere) to, or received court ordered community service, probation, or deferred adjudication for a Class A misdemeanor or any felony in any state or while serving in the military?

• Yes
• No

04

In the last 3 years have you had more than 5 moving violations, been involved in more than 5 preventable collisions, or a combination of both?

• Yes
• No

05

Have you ever been convicted of, pled guilty or no contest (nolo contendere) to, or received community service, probation, or deferred adjudication for an offense involving family violence in any state or while serving in the military?

• Yes
• No

06

Have you graduated high school or obtained an equivalent certification (GED)?

• Yes
• No

07

Within the past 10 years, have you been convicted of, pled guilty or no contest (nolo contendere) to, or received community service, probation, or deferred adjudication for a Class B misdemeanor in any state or while serving in the military?

• Yes
• No

08

In the last 5 years have you been convicted of reckless driving?

• Yes
• No

09

Have you used marijuana for any purpose, other than under the care of a physician, within the past 3 years, including in states or jurisdictions where such use is legal?

• Yes
• No

10

Have you ever participated in the unlawful delivery, distribution, or furnishing of any controlled substance to another person in exchange for payment or any form of benefit?

• Yes
• No

11

Within the past 10 years, have you purchased any controlled substance that was not prescribed to you?

• Yes
• No

12

Do you possess a valid and current Drivers License?

• Yes
• No

13

Have you filed for bankruptcy within the past 10 years?

• Yes
• No

14

Within the past 3 years has your drivers license been suspended?

• Yes
• No

15

Are you currently involved in any ongoing civil or criminal lawsuits?

• Yes
• No

16

Have you read the entire job description? By selecting YES, you acknowledge that all answers provided are final and cannot be changed after submission.

• Yes
• No

17

Do you acknowledge that all additional documents referenced in the job posting must be submitted digitally, in PDF format, signed and notarized, prior to the application closing date?

• Yes
• No

Required Question

Employer City of Leander

Department Police Department Address 705 Leander Dr

Leander, Texas, 78641

Phone (512) 528-2800

Website https://www.leandertx.gov/police/page/recruiting-employment