Embassy Suites Hilton Hotel General Manager

Here's the Deal:

You're that person who walks into a room and people want to follow you. You see a challenge and think "let's fix this." You care about your team like they're family, but you also know how to run a tight ship financially. You get excited about RevPAR targets and guest satisfaction scores. If that's you, we've got the job.

What You'll Actually Be Doing:

Running the Show

You'll own everything—revenue, expenses, brand standards, guest experience. RevPAR targets? That's your target. P&L? You're managing it. You'll make the strategic calls that move the needle.

Building Champions

You've got team members across departments. Your job is to recruit them, develop them, and build a culture where people actually want to show up. We're serious about leadership development—we founded Scarlett University to prove it. You'll mentor emerging leaders, not just manage hotel ops.

Making Guests Love Us

4.5+ TripAdvisor rating isn't a suggestion—it's the standard. You'll own guest experience end-to-end: escalations, reputation management, creating moments that turn one-night stays into loyalty.

Playing Well With Others

You're part of a 20+ property portfolio. That means collaboration with peer GMs, sharing best practices, mentoring across the group, and pushing each other to be better. Plus, you report directly to the Regional VP and have access to leadership development that actually moves the needle.

Who We're Looking For:

The Non-Negotiables:

• 5+ years as a General Manager or Director of Operations (full-service, upper-mid-scale, or upscale properties)
• Proven ability to grow revenue, control expenses, and turn a profit
• Experience leading diverse teams through change and growth (not just managing, but actually developing people)
• Fluency with hotel PMS systems (PEP) and revenue management tools—don't pretend you know if you don't
• Comfort with P&L management, budgeting, forecasting (Excel is your friend)
• Bachelor's degree in hospitality, business, or equivalent work experience that proves you know the game

Nice-to-Haves:

• Hilton, Marriott, or IHG brand experience (or all three—bonus points)
• Tri-brand revenue manager certifications
• Built or run a mentorship/leadership development program
• Data analytics or guest experience tech background
• Multi-property portfolio experience

Why Scarlett Hotel Group Is Different:

We actually invest in our leaders. Scarlett University isn't just a training program—it's a commitment to building the next generation of hospitality leaders. We have a structured mentorship program that works. We believe in intentional leadership, continuous learning, and creating a workplace where your team doesn't just work for you—they grow under you.

We're a multi-brand portfolio (Marriott, Hilton, IHG), so if you want exposure to different systems, brand strategies, and market dynamics, you'll get it. You won't be siloed. You'll be challenged, supported, and given the tools to succeed.

What Success Looks Like (Your KPIs):

Hit/exceed RevPAR and GOP targets

Maintain 4.5+ guest satisfaction rating

Build a stable, engaged team (retention matters)

100% Hilton brand compliance

Zero safety incidents; all certifications current

What We're Offering:

• Competitive salary: $95,000 – $100,000
• Performance bonuses tied to real KPIs
• Comprehensive health insurance + 401(k) matching
• Complimentary stays at all SHG properties
• Leadership development through Scarlett University
• Flexible leadership philosophy (we trust you to manage your time)
• Real mentorship from the RVP and peer GMs

Real Talk:

This role comes with flexibility—but also responsibility. You'll work evenings, weekends, holidays (that's hotel life). You need to be able to walk/stand extended periods, lift 50 lbs occasionally, and juggle 10 things at once while staying calm.

If you're looking for a 9-to-5, this isn't it. If you're looking for a place where your hard work, leadership, and vision actually matter, let's talk.

Ready to Apply?

Tell us: What's your biggest win as a GM? What did you learn from your biggest challenge? Why does this role excite you?

We review applications as they come in. Best candidates apply early.

We're an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment. No matter your background, we want to hear from you.

Our Culture
Partnering with renowned universities and organizations, we value and extend our commitment to mentorship and training, sculpting rising talent in the hospitality industry.

JOIN Our esteemed family
Elevate your career with Scarlett Hotel GrouP
Embracing a commitment to your success, we prioritize a seamless onboarding experience, coupled with a dedication to the training and education for each member of our team. Our emphasis on leadership development shines through our annual company-wide summit, exclusive training sessions, team meetings and team building sessions. We foster an environment that cultivates growth and excellence.