| Location | (Remote) |
| Job Type | Full-time, Employee |
| Salary | $22–$28 Per Hour |
| Company Size | 51 - 200 |
| Headquarters | Gilbert, AZ, US |
| Additional Compensation | Commission, Bonus, Tip |
| Website | https://caringseniorservice.com/ |
Why Join Caring Senior Service?
At Caring Senior Service, we believe everyone deserves compassionate support and the opportunity to age with dignity and independence. Our team works every day to help seniors remain safe, healthy, and comfortable in their own homes while giving their families peace of mind.
As an Email Support Specialist, you’ll play an important role in that mission. You’ll help clients, families, caregivers, and partners by providing timely, professional, and caring support through email.
We offer a remote work environment, opportunities to develop your customer service and communication skills, and the chance to build a career with an organization whose work has a meaningful impact on people’s lives. We value teamwork, compassion, accountability, and excellent service.
If you’re a strong communicator who enjoys helping people and wants your work to have a purpose, we’d love to have you join the Caring Senior Service team.
Monitor and respond to incoming customer and client emails promptly and professionally.
Provide accurate, friendly, and compassionate support to clients, families, caregivers, and business partners.
Research customer questions and resolve routine issues through email and other approved support channels.
Document customer inquiries, resolutions, and follow-up activities accurately in company systems.
Follow up on open requests to ensure timely resolution and a positive customer experience.
Route questions and service requests to the appropriate department or team member.
Escalate urgent, complex, or sensitive issues when appropriate.
Manage multiple email conversations while maintaining accuracy, professionalism, and appropriate response times.
Maintain clear, professional written communication and follow established customer service standards.
Use CRM, ticketing, email, and other customer support systems to manage and track inquiries.
Requirements
High school diploma or GED equivalent.
1+ year of customer service or email support experience.
Strong written communication and attention to detail.
Professional and compassionate communication style.
Basic computer and email skills.
Ability to manage multiple inquiries and meet response-time expectations.
Ability to work independently in a remote environment.
Reliable internet connection.
Preferences
Healthcare, senior care, home care, or customer support experience.
Experience with CRM or ticketing systems.
Remote customer service experience.
Experience handling sensitive customer or family inquiries.
Bilingual English/Spanish skills.
About Caring Senior Service
Caring Senior Service is a leading provider of in-home senior care dedicated to helping older adults remain safe, healthy, and independent in the comfort of their own homes. We provide personalized care and support to seniors and their families, helping them navigate the challenges of aging while providing dependable assistance and peace of mind.
Our team is passionate about making a meaningful difference in the lives of seniors. We value compassion, professionalism, accountability, teamwork, and a commitment to quality care.
When you join Caring Senior Service, you become part of a mission-driven organization where your work matters. Whether you are providing direct care or supporting our operations behind the scenes, every role contributes to helping seniors live with dignity and independence.
We offer opportunities to grow professionally while working with a team that is committed to supporting seniors, their families, and one another. For remote team members, we value communication, collaboration, accountability, and the ability to make a meaningful contribution from wherever you work.
If you are looking for an opportunity to use your skills in an organization with a purpose beyond business, Caring Senior Service offers the chance to build your career while making a positive difference in the lives of others.