Careerscape is supporting the recruiting of an Email Assistant to own inbox management and email correspondence for a growing organization. You'll be the first point of contact for customers and internal teams, making sure every message is handled accurately, professionally, and on time.
This is a great fit for a detail-oriented communicator who enjoys bringing order to a busy inbox. You'll work from home with a supportive team, clear processes, and the tools you need to do your best work.
Responsibilities
- Monitor and manage shared and individual email inboxes throughout the day
- Draft, proofread, and send professional responses to customers and internal teams
- Sort, prioritize, and route incoming messages to the right person or department
- Maintain email templates, canned responses, and reply guidelines
- Flag and escalate urgent or sensitive messages quickly
- Track email volume, response times, and open follow-up items
- Keep CRM and ticketing records accurate and up to date
- Support calendar scheduling and meeting coordination as needed
Requirements
- One or more years in an administrative, customer service, or email support role
- Excellent written communication and proofreading skills
- Strong attention to detail and organizational ability
- Comfortable managing high email volume and competing priorities
- Proficiency with Gmail or Outlook and standard office software
- Familiarity with CRM or help desk tools is a plus
- Reliable high-speed internet and a quiet remote workspace
- High school diploma or equivalent; associate or bachelor's degree preferred
Benefits
- Competitive salary on the higher end of market range
- Fully remote work with flexible scheduling
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off and paid holidays
- Paid parental leave
- Annual professional development and learning stipend
- Home office and internet reimbursement
- Wellness program and employee assistance program