Eligibility Specialist, Senior

Eligibility Specialist, Senior

Salary

$30.29 - $41.27 Hourly

Location

Government Center, MN

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

26-00201

Department

Community Services Dept

Division

Economic Support Division

Opening Date

10/22/2026

Closing Date

11/1/2026 11:59 PM Central

• Description
• Benefits
• Questions

JOB SPECIFICS

This position will serve as a Senior Eligibility Specialist on the Adults Economic assistance team. This job will determine eligibility for public assistance programs for adults without dependents such as SNAP, General Assistance, MSA, Housing Support and Medical Assistance. This position will also complete specialized tasks such as targeted case reviews and appeals.

Perform all duties of an Eligibility Specialist which may include management of more complex cases.

• Provide on the job training for new and experienced Eligibility Specialists.
• Prepare cases for appeals, attend appeals hearings and document related agency actions.
• Assist with day-to-day staff questions.
• Review work of Eligibility Specialists to ensure conformity to policy and procedures, including completing peer case reviews and providing feedback to supervisor and staff.
• Develop reference materials and instructions for staff to supplement Minnesota Department of Human Services policy and internal procedures.
• Assume responsibility for administrative and/or operational functions in major program areas and/or specialized tasks within units.
• Represent agency in legal settings, internal and external workgroups, and committees.
• Develop, implement and conduct general orientation sessions for department employees.
• Complete or coordinate completion of case management reports to improve data accuracy and program outcomes.
• Perform other duties as assigned.

DESIRABLE EXPERIENCE:

• Promote a diverse, culturally competent, and respectful workplace;
• Skill in managing work in multiple complex public assistance computer systems;
• In-depth knowledge of public assistance programs including program guidelines, benefits and methods of determining eligibility;
• Ability to manage a caseload and prioritize additional assignments and specialized tasks related to a variety of public assistance programs;
• Ability to utilize previously acquired knowledge and skills to independently identify, analyze and solve complex case-related problems;
• Ability to serve as a consultant to staff and review work to ensure compliance with relevant policies and procedures;
• Ability to function comfortably and professionally in administrative settings and court proceedings;
• Ability to serve as a positive role model for other staff through proven initiative, organizational skills, effective communication, and active participation in problem-solving and meetings.

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: Monday through Friday 8:00am-4:30pm. This position is eligible for a flexible / hybrid work environment. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE: $30.29 - $41.27 Hourly

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster

Right to work Poster

JOB SUMMARY

The Eligibility Specialist, Senior is a progressive position that, in addition to managing a public assistance caseload, provides administrative and technical support to staff using a substantial level of technical knowledge of, and experience in, multiple programs, departmental processes, and caseload administration. Work in this classification differs from the Eligibility Specialist in the degree of complexity of assignments and the experience, knowledge and ability to work at a higher level of independence and decision-making.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires a High School diploma or equivalent and two years of experience as an Eligibility Specialist. Completion of the Minnesota State College Public Welfare Financial Worker or Human Services program may substitute one year of work experience.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies outline essential business and professional traits necessary to perform this job.

• Promote a diverse, culturally competent, and respectful workplace;
• Skill in managing work in multiple complex public assistance computer systems;
• In-depth knowledge of public assistance programs including program guidelines, benefits and methods of determining eligibility;
• Ability to manage a caseload and prioritize additional assignments and specialized tasks related to a variety of public assistance programs;
• Ability to utilize previously acquired knowledge and skills to independently identify, analyze and solve complex case-related problems;
• Ability to serve as a consultant to staff and review work to ensure compliance with relevant policies and procedures;
• Ability to function comfortably and professionally in administrative settings and court proceedings;
• Ability to serve as a positive role model for other staff through proven initiative, organizational skills, effective communication, and active participation in problem-solving and meetings.

DUTIES & RESPONSIBILITIES

• Perform all duties of an Eligibility Specialist which may include management of more complex cases
• Provide on the job training for new and experienced Eligibility Specialists
• Prepare cases for appeals, attend appeals hearings and document related agency actions
• Assist with day-to-day staff questions
• Review work of Eligibility Specialists to ensure conformity to policy and procedures, including completing peer case reviews and providing feedback to supervisor and staff
• Develop reference materials and instructions for staff to supplement Minnesota Department of Human Services policy and internal procedures
• Assume responsibility for administrative and/or operational functions in major program areas and/or specialized tasks within units
• Represent agency in legal settings, internal and external workgroups, and committees
• Develop, implement and conduct general orientation sessions for department employees
• Complete or coordinate completion of case management reports to improve data accuracy and program outcomes
• Perform other duties as assigned

WORK ENVIRONMENT

Work is sedentary in nature performed within the Government Center or satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the positions essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here.

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here.

01

This position requires a High School diploma or equivalent and two years of experience as an Eligibility Specialist. Completion of the Minnesota State College Public Welfare Financial Worker or Human Services program may substitute one year of work experience. Please indicate below whether you possess these minimum qualifications:

• Yes
• No

02

If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)

03

The work performed in this role requires interaction and providing services to individuals from a variety of cultural and ethnic backgrounds. Please check the areas below that best describe your experience:

• I have experience using a translator/interpreter for a family or person who requires this service.
• I have completed professional or educational Cultural Competence training or courses.
• My job responsibilities/duties have required specific interaction with people from different racial/ethnic backgrounds.
• I am fluent in a second language.
• I have participated in community Racial Equity, Diversity or Inclusion work.
• I have participated in professional or volunteer opportunities in diverse, multicultural, and inclusive settings.
• I have experience working with a diverse background of individuals from various socioeconomic status.
• None of the above

04

IMPORTANT: If you checked any of the areas listed above, you must describe your personal or professional experience that demonstrates your ability to interact with people from cultural/ethnic backgrounds other than your own. You must also provide information about where you obtained the experience, what ethnic/cultural population(s) you worked with, and the dates when you gained this experience. Credit will not be given for the answers above if this additional information is missing or incomplete. (If you answered "None of the above" to the question, enter "NA" in the text box.)

05

Do you have skill in managing work in multiple complex public assistance computer systems?

• Yes - work experience only
• Yes - training only
• Yes - both work experience and training
• No

06

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

07

Do you have In-depth knowledge of public assistance programs including program guidelines, benefits and methods of determining eligibility?

• Yes
• No

08

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

09

Do you have experience managing a caseload and prioritizing additional assignments and specialized tasks related to a variety of public assistance programs?

• Yes
• No

10

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

11

Do you have the ability to utilize previously acquired knowledge and skills to independently identify, analyze and solve complex case-related problems?

• Yes
• No

12

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

13

Do you have experience serving as a consultant to staff and reviewing work to ensure compliance with relevant policies and procedures?

• Yes
• No

14

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

15

Do you have the ability to function comfortably and professionally in administrative settings and court proceedings?

• Yes
• No

16

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

17

Do you have the ability to serve as a positive role model for other staff through proven initiative, organizational skills, effective communication, and active participation in problem-solving and meetings?

• Yes
• No

18

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer Washington County (MN)

Address 14949 62nd Street North

Stillwater, Minnesota, 55082

Phone 651-430-6081

Website https://www.washingtoncountymn.gov