| Location | Winston-Salem, NC |
| Salary | $42,952–$49,394.80 Per Year |
Eligibility Specialist III
Salary
$42,952.00 - $49,394.80 Annually
Location
741 North Highland Avenue, Winston-Salem, NC
Job Type
Full Time
Job Number
09157
Department
Social Services
Division
Economic Services
Opening Date
10/27/2026
Closing Date
11/7/2026 11:59 PM Eastern
General Statement of Duties
The Department of Social Services is seeking highly motivated, dependable professionals with advanced communication skills and exceptional customer service abilities to serve in an outstationed position at one of our partnering hospitals. This position is responsible for providing on-site assistance to individuals and families seeking Medicaid benefits, including accepting, reviewing, and processing Family and Children's Medicaid (FCMA) and Adult Medicaid applications.
Distinguishing Features
The successful candidate must be able to interpret complex Medicaid rules and regulations, exercise sound judgment in making appropriate eligibility decisions, and demonstrate exceptional organizational and time-management skills. The individual must also possess the ability to perform basic mathematical calculations, work efficiently within established deadlines, demonstrate proficiency with computer technology and general office equipment, and thrive in a collaborative, customer-focused environment. Strong interpersonal skills, adaptability, and the ability to work independently in a fast-paced hospital setting are essential for success in this position.
Minimum Education and Experience
Graduation from high school or GED and two (2) years of experience as an Eligibility Specialist or closely related experience.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Excellent verbal and written communication skills are required for these positions.
The candidates selected for these positions will need to be able to attend state and local trainings in regards to program requirements.
The ideal candidate will demonstrate strong organizational skills, flexibility, professionalism, accountability, and a commitment to the WeCare principles of Integrity, Awareness, Accountability, Respect, and Excellence.
Essential Duties and Responsibilities
Work includes conducting applicant interviews, gathering and verifying required documentation, determining eligibility in accordance with federal and state Medicaid policies,
processing applications within established timeframes, and responding to inquiries from applicants, hospital personnel, and community partners.
The employee will work independently in a hospital setting while maintaining effective communication and coordination with the Department of Social Services to ensure timely and accurate eligibility determinations.
This position calls for the ability to work in a fast-paced, continuously evolving environment.
The ability to communicate with customers from diverse backgrounds
Click to view Full Time with Benefits information.
Click to view Part Time with Benefits information.
These links do not apply to positions that are Part Time, no benefits.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.
02
Please select your highest level of completed education.
03
What best describes your years of experience in eligibility, case management or related work?
04
How many years of experience do you have working with NCFAST?
05
With which software are you proficient (choose all that apply)?
06
In which of the economic services and/or functional areas are you proficient? Select all that apply
07
Do you have experience working for a public sector Social Services department (city, county, state, etc.)?
08
What best describes your years of experience in customer service?
09
Which best describes your years of experience working in an office environment?
10
What best describes your years of experience training others or developing training materials?
Required Question
Employer Forsyth County (NC)
Address 201 N. Chestnut St.
Winston Salem, North Carolina, 27101
Phone 336-703-2400
Website http://www.forsyth.cc