| Location | Winston-Salem, NC |
| Salary | $42,952–$49,394.80 Per Year |
Eligibility Specialist III
Salary
$42,952.00 - $49,394.80 Annually
Location
741 North Highland Avenue, Winston-Salem, NC
Job Type
Full Time
Job Number
09069
Department
Social Services
Division
Economic Services
Opening Date
09/04/2026
Closing Date
9/13/2026 11:59 PM Eastern
General Statement of Duties
Forsyth County DSS is seeking a highly motivated, dependable, and professional Eligibility Specialist III (Lead Worker) to join the LTC/SA/PACE Application Team.
Distinguishing Features
This position determines eligibility for State programs and serves as a key resource for PACE, CAP, Skilled Care, Assisted Living, Long-Term Care, and Special Assistance applicants and recipients.
The successful candidate must demonstrate advanced communication and exceptional customer service skills; the ability to interpret complex rules and regulations, exercise sound judgment, make appropriate eligibility decisions, work independently, prioritize tasks, meet deadlines, and perform basic mathematical calculations.
The Eligibility Specialist III will provide leadership through guidance, support, coaching, and timely feedback; remain current on policy and system changes; assist with complex case issues; and train and mentor new and existing Eligibility Specialists.
Minimum Education and Experience
Graduation from high school or GED and two (2) years of experience as an Income Maintenance Caseworker or closely related experience.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Excellent verbal and written communication skills are required for these positions.
The candidates selected for these positions will need to be able to attend state and local trainings in regards to program requirements.
The ideal candidate will demonstrate strong organizational skills, flexibility, professionalism, accountability, and a commitment to the WeCare principles of Integrity, Awareness, Accountability, Respect, and Excellence. (DSS/Medicaid Services/Adult Medicaid) Prefer two years or more experience as an Adult Medicaid Eligibility Specialist.
Essential Duties and Responsibilities
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Click to view Part Time with Benefits information.
These links do not apply to positions that are Part Time, no benefits.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.
02
Please select your highest level of completed education.
03
What best describes your years of experience in eligibility, case management or related work?
04
Do you have a valid drivers license?
05
How many years of experience do you have working with NCFAST?
06
With which software are you proficient (choose all that apply)?
07
What best describes your years of experience in customer service?
08
Which best describes your years of experience working in an office environment?
Required Question
Employer Forsyth County (NC)
Address 201 N. Chestnut St.
Winston Salem, North Carolina, 27101
Phone 336-703-2400
Website http://www.forsyth.cc