Eligibility Specialist I/II

Eligibility Specialist I/II

Salary

$43,368.00 - $62,232.00 Annually

Location

Redding, 96007, 96073, 96003, 96002, 96001, CA

Job Type

Full-Time Regular

Job Number

1288-9_HHSA_EM_100126

Department

Health & Human Services Agency - Economic Mobility

Opening Date

10/02/2026

Closing Date

10/26/2026 12:00 PM Pacific

• Description
• Benefits
• Questions

WRITTEN AND ORAL EXAMS ARE TENTATIVELY SCHEDULED FOR NOVEMBER 2026

FINAL FILING DATE: MONDAY, OCTOBER 26, 2026, AT 12:00 PM

Make a Difference in Shasta County

Are you passionate about helping people in your community? The Shasta County Economic Mobility Branch is seeking customer-focused and detail-oriented Eligibility Specialists to join our team on a full-time basis.

Why Youll Love This Opportunity

• Make an impact - Help individuals access essential public assistance programs
• Do meaningful work - Make a difference in the lives of Shasta County residents
• Be part of the community - Help provide an essential safety net to low-income individuals
• Build your career - Work alongside experienced County workers and develop your expertise

What Youll Do

• Review applications, verify information, and determine eligibility in accordance with program rules and regulations
• Explain program requirements and available services
• Process and update case information in multiple computer systems

The current vacancies are in the Shasta County Health and Human Services Agency Economic Mobility Branch.

Salary Information

Eligibility Specialist I: $3,614 - $4,613 monthly / $20.85 - $26.61 hourly

Eligibility Specialist II: $4,063 - $5,186 monthly / $23.44 - $29.92 hourly

This position is in the United Public Employees of California - General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor Agreements

The salary range consists of six (6) salary steps, with approximately 5% intervals between each step. The original appointment for new employees begins at the first step of the assigned salary range. New employees are eligible for a merit-based step increase at six months from step A to step B and then annually thereafter from the step B pay period.

EXAMPLES OF ESSENTIAL DUTIES

The Position

The Eligibility Specialist position begins with a paid, twelve-week training course where you will learn basic knowledge of the CalFresh and Health Care Programs, learn and apply rules and regulations, and learn the computer systems and programs to perform your duties as an Eligibility Specialist I.

As an Eligibility Specialist, you will determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. You'll maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration, and initiate and process casework through automated systems. You will identify needs and make appropriate referrals for health, social, and/or employment services, and perform related work as required.

Who We're Looking For

The ideal candidate for this position will have a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; excellent listening and strong written and verbal communication skills; excellent customer service skills and initiative; solution based problem solving skills; experience in maintaining cooperative relations and communications with customers, management, and staff; ability to maintain a high standard of professionalism; proficiency in MS Office suite as well as basic knowledge of software and database programs.

Who We Are

The Shasta County Health and Human Services Agency (HHSA) partners with communities to protect and improve the health and well-being of Shasta County residents. Established in 2006, the HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, with a centralized Administration Services. The HHSA promotes optimal health for all. The frail, the abused, the mentally ill and those without resources look to the HHSA for services and resources to meet their basic needs, and to protect their health and safety. This transformation improves efficiency, avoids unnecessary duplication of effort, encourages collaboration among programs and organizes HHSA's services to be more responsive to the needs of the public.

The Economic Mobility Branch helps individuals and families access essential services and achieve greater stability. With convenient locations in Redding, Anderson, Burney, and Enterprise, our team provides initial and ongoing eligibility support for programs such as CalFresh, CalWORKs, General Assistance, and Health Care Programs. We also offer CalWORKs and CalFresh employment preparation and supportive services, working alongside participants to remove barriers and create personalized employment plans. Additionally, our branch streamlines homeless and housing services, helping community members connect with resources to meet their housing needs.

Full Job Description

Eligibility Specialist I: Click Here for the Full Job Description

Eligibility Specialist II: Click Here for the Full Job Description

QUALIFICATIONS

How to Qualify

Eligibility Specialist I

EITHER

Two (2) years of experience performing clerical duties;

OR

One (1) year of experience determining eligibility for loans, financial assistance, unemployment, or veterans' benefits, or publicly or privately funded health, counseling, or social services;

OR

Completion of sixty (60) semester or ninety (90) quarter college units.

Eligibility Specialist II

One (1) year of full-time experience performing duties of an Eligibility Specialist I with Shasta County.

Special Requirements

Possession of a valid California driver's license.

Supplemental Questions

Responses to the following must be submitted with completed application.

• Do you possess two (2) years of experience performing clerical duties? Yes / No If "Yes," please provide details including, but not limited to, employers, dates of employment, and job duties. If "No," type N/A.

• Do you possess one (1) year of experience determining eligibility for loans, financial assistance, unemployment, or veterans' benefits, or publicly or privately funded health, counseling, or social services? Yes / No If "Yes," please provide details including, but not limited to, employers, dates of employment, and job duties. If "No," type N/A.

• Have you completed sixty (60) semester or ninety (90) quarter college units? Yes / No If "Yes," please list the courses and number of college units per class. If "No," type N/A.

• How many years of experience do you have using Microsoft Office products (e.g. Word, Outlook, Excel)?

• None

• 1 - 2 Years

• 2 - 3 years

• 3 or more years

• Do you possess one (1) year of full-time experience performing duties of an Eligibility Specialist I with Shasta County? Yes / No

• I acknowledge the nature of this position calls for maintaining the confidentiality of all public assistance clients. Yes / No

• I acknowledge, and am willing to meet, multiple deadlines and perform work under the time-sensitive mandates that this position requires. Yes / No

• I acknowledge if hired for this position, I will be working with people who may be in a highly emotional state. Yes / No

• I am willing to work in a team environment while maintaining collaborative and effective working relationships. Yes / No

• I acknowledge this position requires a valid California drivers license. Yes / No

Other Considerations

• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California drivers license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position. For details, see Affordable Care Act .
• Information About the Application & Selection Process
• Employee Benefits Overview
• Shasta County Careers - Job Seeker Resources
• Shasta County participates in E-Verify. For more information visit Right to Work Poster. If you do not have internet access, contact Personnel at (530) 225-5515 to request a flier.
• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees' Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 9.5% of his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at Employee Benefits | Shasta County CA for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County's website are for information purposes only. To the extent the provisions of the flyer or the County's website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.

APPLICATION AND SELECTION PROCEDURES

Shasta County Personnel will accept applications and responses to the supplemental questions until 12:00 pm, on October 26, 2026.

A resume and/or cover letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. Prior applicants must reapply to be considered.

Veterans Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran must provide a copy of their discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) with the employment application on or before the final filing date.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.

Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act.

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Shasta County Personnel

1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515

NOTE: Various bargaining units may have benefits that alter from this general summary. This summary of benefits is not a binding document and is provided as a courtesy. Refer to labor agreements (MOUs) for specific benefit information.

THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES

Holidays:

• 12 paid holidays (96 hours) per year.
• 1 Floating holiday annually.

Vacation:

• 10 working days a year during the first three years of service.
• 15 working days a year - 4 through 9 years of service.
• 17 working days a year - 10 through 15 years of service.
• 20 working days a year - 16 or more years of service.

Note - accrued vacation leave may not be used until after three months of employment. For purposes of vacation accrual, a working day is no more than 8 hours.

Employees may elect to receive a payment for Vacation hours (in lieu of use) for up to twenty hours - in five whole hour increments - of accrued vacation. *Subject to criteria as outlined in section 13.9C in the UPEC-General MOU.

Sick Leave:

• 96 hours of sick leave are earned each year with no maximum accrual.
• Employees terminating in good standing after completion of 5 years of continuous service will receive a pro-rata payoff of accumulated sick leave.
• Unused sick leave may be converted to PERS service credit upon retirement.

Note - sick leave may be used immediately as accrued. Accrued paid leave benefits are used in conjunction with FMLA/CFRA as appropriate.

• Vacation and Sick Leave accruals are based on regularly scheduled working hours. Additional time will not be accrued on hours worked over 80 hours within a one pay period.

Bereavement:

• 24 hours paid leave for each non-concurrent death in the immediate family.

Health Plan:

Shasta County contracts with PERS for medical insurance.

Depending on the plan selected, the County pays most of the employee premium, and contributes a portion of the dependent premium.

Contributions are made for a portion of a retirees insurance premium.

Dental Plan:

The County pays a portion of the employees and dependents premium for dental insurance. The employee pays the full premium during the first six months of coverage.

Vision Plan:

The County pays the employee premium and employees may enroll dependents at their own expense.

Life Insurance:

The County pays the premium for life insurance for most employees. The amount of coverage varies by bargaining unit. For UPEC-General employees the current coverage amount is $25,000.

Additional Life insurance is available to purchase through Aflac and The Standard.

Retirement:

The County is in the Public Employees Retirement System (CalPERS) coordinated with Social Security.

• Members hired prior to May 8, 2011 are covered under the retirement formula of 2% @ 55 benefit.
• Members hired after May 8, 2011 but before January 1, 2013 are covered under the retirement formula of 2% @ 60 benefit.
• Members hired after January 1, 2013 are covered under the California Public Employees Pension Reform Act (PEPRA) with a benefit formula of 2% @ 62.

Please review the specific MOU for stipulated retirement formulas.

Employees pay 9.5% of his or her salary, on a pre-tax basis for a period of time as specified in his or her labor contract, or Personnel Rules as appropriate. Members hired prior to 2013 may have a different contribution percentage.

Miscellaneous:

• Deferred Compensation plans available through specified companies with employer match up to 3%
• IRC Section 125 plan available for pre-tax payroll deductions for contributions towards un-reimbursed medical expenses and dependent care.
• Optional additional insurance products are available through Aflac.
• Employee Assistance Program through ACI Specialty Benefits.
• Golden State Finance Authority - Down payment Assistance
• ScholarShare 529 - College Savings Plan
• Longevity Pay eligibility review with at least ten years of continuous service with Shasta County

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Any information on this page or links is subject to change without notice.

Shasta County Personnel

1450 Court Street, Room 348

Redding, CA 96001-1676

(530) 225-5515

Comments, please email: schr@shastacounty.gov

01

Do you possess two (2) years of experience performing clerical duties? If "Yes," please provide details including, but not limited to, employers, dates of employment, and job duties. If "No," type N/A.

02

Do you possess one (1) year of experience determining eligibility for loans, financial assistance, unemployment, or veterans' benefits, or publicly or privately funded health, counseling, or social services? If "Yes," please provide details including, but not limited to, employers, dates of employment, and job duties. If "No," type N/A.

03

Have you completed sixty (60) semester or ninety (90) quarter college units? If "Yes," please list the courses and number of college units per class. If "No," type N/A.

04

How many years of experience do you have using Microsoft Office products (e.g. Word, Outlook, Excel)?

• None
• 1 - 2 years
• 2 - 3 years
• 3 or more years

05

Do you possess one (1) year of full-time experience performing duties of an Eligibility Specialist I with Shasta County?

• Yes
• No

06

I acknowledge the nature of this position calls for maintaining the confidentiality of all public assistance clients.

• Yes
• No

07

I acknowledge, and am willing to meet, multiple deadlines and perform work under the time-sensitive mandates that this position requires.

• Yes
• No

08

I acknowledge if hired for this position, I will be working with people who may be in a highly emotional state.

• Yes
• No

09

I am willing to work in a team environment while maintaining collaborative and effective working relationships.

• Yes
• No

10

I acknowledge this position requires a valid California drivers license.

• Yes
• No

Required Question

Employer County of Shasta

Address 1450 Court Street, Suite 348

Redding, California, 96001

Phone (530) 225-5515

Website https://www.shastacounty.gov/personnel