Eligibility Specialist | Family Services
$22-$25/hr | Temp-to-Hire | Ladera Heights, CA
Location: Ladera Heights, CA 90056
Pay: $22-$23/hr during the temporary period | $25/hr upon permanent conversion
Employment Type: Full-Time, Temp-to-Hire
Work Location: 100% Onsite
About the Opportunity
We are partnering with an established nonprofit organization dedicated to supporting families and improving access to essential community services. We are seeking an experienced Eligibility Specialist to assist families in qualifying for subsidized childcare programs.
This is an excellent opportunity for someone with a background in eligibility determination, benefits enrollment, social services, or case management who enjoys helping families navigate assistance programs.
The position offers long-term growth potential and the opportunity to transition into a permanent role with a comprehensive benefits package.
Key Responsibilities
- Review applications and determine eligibility for subsidized childcare assistance programs.
- Conduct client interviews to assess eligibility, verify documentation, and explain program requirements.
- Process new enrollments, renewals, recertifications, and changes in eligibility.
- Manage an active caseload of approximately 175+ families while maintaining accurate records and meeting deadlines.
- Verify income, household information, and supporting documentation in accordance with program guidelines.
- Assist families with navigating available resources and accessing appropriate support services.
- Coordinate transfers between agencies or funding programs when necessary.
- Maintain compliance with county, state, and federal regulations.
- Respond to client inquiries, resolve enrollment issues, and provide exceptional customer service.
- Maintain accurate case notes and documentation within program databases.
Qualifications
Required:
- High school diploma or GED.
- Minimum of 1 year of experience in eligibility determination, benefits enrollment, human services, social services, customer service, administrative support, or a related field.
- Strong organizational skills with the ability to manage multiple cases and deadlines.
- Experience reviewing applications, verifying documentation, or maintaining confidential client records.
- Strong communication and problem-solving skills.
- Ability to work 100% onsite in Ladera Heights, CA.
Highly Preferred:
- Experience with Medi-Cal, CalFresh, CalWORKs, subsidized childcare, or other government-funded assistance programs.
- Previous experience as an Eligibility Worker, Enrollment Specialist, Benefits Specialist, Case Manager, or Family Services Specialist.
- Familiarity with California county and state eligibility requirements.
- Experience conducting client intake interviews, processing applications, or managing renewals and recertifications.
- Experience supporting underserved families and diverse communities.
- Bachelor's degree in Human Services, Social Work, Psychology, Child Development, or a related field.
- Bilingual English/Spanish skills are a plus.
Compensation & Benefits
- Temporary Pay: Approximately $22-$23 per hour.
- Permanent Pay: $25 per hour upon successful conversion.
- Temp-to-hire opportunity with long-term career potential.
- Upon permanent hire, eligibility for a comprehensive benefits package that may include medical, dental, vision, 401(k) matching, paid time off, paid holidays, and professional development opportunities, subject to employer plan terms.
Interview Process
Zoom interviews are being coordinated immediately. Qualified applicants are encouraged to apply promptly.
Apply Today
If you have experience helping individuals or families navigate eligibility requirements, enrollment processes, or government assistance programs, we would love to hear from you!
We are actively reviewing resumes and coordinating interviews with qualified candidates.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to any legally protected characteristic. Qualified applicants with arrest or conviction records will be considered in accordance with applicable California and Los Angeles County fair chance laws.