Eligibility Specialist | Family Services
$22–$25/hr | Temp-to-Hire | Ladera Heights, CA
Location: Ladera Heights, CA 90056
Pay: $22–$23/hr during the temporary period | $25/hr upon permanent conversion
Employment Type: Full-Time, Temp-to-Hire
Work Location: 100% Onsite
About the Opportunity
We are partnering with an established nonprofit organization dedicated to supporting families and improving access to essential community services. We are seeking an experienced Eligibility Specialist to assist families in qualifying for subsidized childcare programs.
This is an excellent opportunity for someone with a background in eligibility determination, benefits enrollment, social services, or case management who enjoys helping families navigate assistance programs.
The position offers long-term growth potential and the opportunity to transition into a permanent role with a comprehensive benefits package.
Key Responsibilities
- Review applications and determine eligibility for subsidized childcare assistance programs.
- Conduct client interviews to assess eligibility, verify documentation, and explain program requirements.
- Process new enrollments, renewals, recertifications, and changes in eligibility.
- Manage an active caseload of approximately 175+ families while maintaining accurate records and meeting deadlines.
- Verify income, household information, and supporting documentation in accordance with program guidelines.
- Assist families with navigating available resources and accessing appropriate support services.
- Coordinate transfers between agencies or funding programs when necessary.
- Maintain compliance with county, state, and federal regulations.
- Respond to client inquiries, resolve enrollment issues, and provide exceptional customer service.
- Maintain accurate case notes and documentation within program databases.