Eligibility Coordinator

What You’ll Do

As our Eligibility Coordinator, you will work closely with the Sales Director and community leadership to support pre-opening and ongoing sales and eligibility efforts. You will:

• Support the Sales Director with lease-up and occupancy efforts for the new community.
• Respond promptly and professionally to inquiries from prospective residents, families, and referral partners.
• Work closely with residents and families to gather and complete required documentation for eligibility and move-in. 
• Assist with conducting tours and creating a welcoming experience for prospective residents and families.
• Assist with developing and maintaining relationships with hospitals, physicians, case managers, Council on Aging, community organizations, senior service providers, and other referral sources.
• Support community outreach, networking events, marketing activities, and promotional opportunities.
• Coordinate assessments and appointments 
• Work collaboratively with clinical and community leadership to help ensure a smooth transition from inquiry to move-in.
• Assist prospective residents and families in understanding the services, lifestyle, and benefits offered by the community.
• Maintain confidentiality and handle resident and prospect information appropriately.
• Support residents through the application and renewal process. 
• Perform other administrative and sales-support duties as needed.

What You Bring

• Previous experience in senior living, healthcare, housing, hospitality, sales, customer service, or a related field preferred.
• Strong interpersonal and relationship-building skills.
• Excellent communication and follow-up skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Comfortable making phone calls, responding to inquiries, scheduling appointments, and maintaining lead information.
• Positive, energetic, and professional approach.
• Strong customer service orientation and genuine desire to help seniors and their families.
• Ability to work independently while collaborating effectively with a team.
• Comfortable participating in community events and networking activities.
• High school diploma or equivalent required; associate degree or additional education preferred.
• Valid driver's license and reliable transportation.
• Previous sales or senior living experience is a plus but not required for the right candidate.

Why Join Traditions Management?

Joining a new community opening means, you have the opportunity to help build something special from the beginning. You will be an important part of introducing the community to Springfield, developing relationships with local partners, and helping future residents and families discover their new home.

We are looking for someone who is excited about the opportunity to make connections, create memorable first impressions, and help grow a thriving senior living community.

What We Offer

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Opportunities for professional growth
• The opportunity to be part of an exciting new community opening
• A rewarding career where you can make a meaningful difference in the lives of seniors and their families