Electronics Service Technician - Highland Heights, Ohio

The role centers on systematic fault isolation and module level repair, running manufacturer diagnostics, using service documentation to identify failed assemblies, replacing modules, and managing warranty and RMA claims through manufacturer service portals. JOB SUMMARY: Diagnoses and returns to service touring audio electronics, including mixing consoles, rack mount processing and networking equipment, and power amplifiers.

JOB SUMMARY: Diagnoses and returns to service touring audio electronics, including mixing consoles, rack mount processing and networking equipment, and power amplifiers. The role centers on systematic fault isolation and module level repair, running manufacturer diagnostics, using service documentation to identify failed assemblies, replacing modules, and managing warranty and RMA claims through manufacturer service portals. Component level board repair is occasional and is not a primary funciton of this position. QUALIFICATIONS/REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.  REQUIRED:Demonstrated ability to troubleshoot methodically: verify the reported fault, isolate it by substitution and signal tracing, and confirm the fixAbility to read block diagrams, schematics, wiring diagrams, exploded views, and parts lists to identify assemblies and replacement part numbersStrong mechanical aptitude; able to disassemble and correclty reassemble complex equipment with or without service documentationProficient use of a digital multimeter and standard hand toolsComputer proficiency: Windows, manufacturer service and diagnostic software, vendor web portals, email and inventory or ticketing systemsBasic networking skills sufficient to connect a laptop to a device for diagnostics and firmware updates (IP addressing, cabling, switches)Clear, accurate written documentation of faults, work performed, and parts usedBasic soldering skills for connectors, wiring, and through-hole componentsSafe work practices with mains powered equipment, stored energy in amplifier power supplies, and ESD sensitive assembliesAssociate degree or certificate in Electronics Technology, military electronics training, or equivalent hands-on experience in professional audio, AV, or electronics servicePREFERRED:Familitarity with audio signal flow (analog and digital), audio formats, and common professional audio connectors (XLR, TRS, speakON, etherCON, fiber)2+ years servicing professional audio, broadcast, or AV equipmentExperience with digital mixing consoles and networked audio protocols (Dante, AVB/Milan, MADI)Experience with oscilloscopes, signal generators, and audio analyzersManufacturer service training or certification on console or amplifier platformsSurface mount rework experienceExperience processing warranty claims, RMAs, or parts orders with equipment manufacturersRESPONSIBILITIES & DUTIES:Evaluate incoming equpiment: confirm the reported fault, perform functional and audio tests, and document findingsRun manufacturer diagnostic software, self-tests, and error log readouts on consoles, amplifiers, and rack electronics to isolate faultsIdentify the failed module or assembly (power supplies, I/O and DSP cards, control surface sections, network modules, fan assemblies) using service documentation, or by inspection and subsittution when documentation is unavailableUse schematics, service manuals, and part lists to determine correct replacement modules and part numbersDisassemble and reassemble equipment, tracking hardware, cabling, and connector orientation so units are returned to factory conditionReplace modules and subassemblies; perform firmware updates; configuration resets, and calibration routines as specified by the manufacturerCreate and manage service tickets, warranty claims, RMAs, and parts orders through manufacturer service portals, and track them through to completionCommunicate with manufacturer technical support to resolve faults and escalate when neededPerform minor repairs such as connectors, cables, fans, switches, encoders and fadersPerform post-repair verification and burn-in testing before returning equipment to rental stockRecord diagnosis, parts used, labor, and outcome for each repair in the company inventory and repair tracking systemClean equipment and perform preventative maintenance (fans, filters, faders, connectors) as part of each repairMaintain organized spare parts and module stock, and report recurring failures to the shop leadPHYSICAL REQUIREMENTS:Able to lift and move equipment up to 50 lbs, assist with team lifts of consoles and amplifiersStand and work at a bench for extended periods Fine motor control and close visual work for small hardware, connectors, and solderingCOMPANY CONFORMANCE STATEMENT:Clair employees at every level are expected to conform to the following:Support Clair's Strategic Blueprint and Mission and Core ValuesExercise honesty, integrity, respect and interact professionally with co-workers, clients, and vendorsDemonstrate a positive attitudeMaintain a professional appearance and demeanorMaintain regular attendanceKeep work areas as neat as possibleExercise initiative and be open to learning new skills and tasksEvery employe eshares responsibility for safety and health within the company. All employees are expected to follow all safety policies and procedures.