Commercial Installation Programming and Service

The Opportunity

Richmond Security, Inc. (RSI) is seeking an experienced Electronic Security Technician to install, program, commission, troubleshoot, and service integrated commercial security systems. The primary focus is installation, supported by maintenance and service assignments. The right candidate combines practical field skills with strong networking knowledge, works independently within an approved scope, and delivers reliable systems, accurate documentation, and professional customer service.

Systems You Will Support

Electronic access control, IP video surveillance and recording, intrusion detection, and integrated security platforms. Assignments may also involve visitor management, connected devices, and mechanical or electromechanical locking hardware that interfaces with electronic access control.

Key Responsibilities

• Install security devices, cabling, terminations, and supporting infrastructure in accordance with approved plans, manufacturer instructions, applicable codes, and customer requirements.
• Program and configure access control, IP video, and intrusion systems, including network connectivity and interfaces with associated hardware and software.
• Diagnose and repair device, wiring, power, software, and network problems using on-site troubleshooting and authorized remote diagnostics.
• Test and commission completed installations and repairs. Verify device operation, system functions, and alarm transmission to the monitoring center when applicable.
• Coordinate network changes and system access with authorized customer IT personnel. Protect credentials and follow customer security requirements.
• Provide practical end-user training and explain system operation, service needs, and any unresolved issues clearly.
• Work safely, protect customer property, secure tools and materials, and leave each work area clean and orderly.

Field Execution and Project Closeout

• Review assigned scope, drawings, and material needs before starting work. Identify shortages, site constraints, and technical issues early; assist with site surveys and estimating when directed.
• Record time accurately against the correct job or service ticket. Document work performed, materials used or returned, test results, configuration changes, and remaining work.
• Keep the designated supervisor informed of progress, schedule risks, and customer concerns. Obtain approval before performing work outside the authorized scope or making additional commitments.
• Complete service tickets and installation records promptly, including updated device information, marked-up drawings, and customer handoff documentation as applicable.

Required Qualifications

• At least three years of hands-on experience installing, programming, servicing, and troubleshooting commercial access control, IP video surveillance, and intrusion alarm systems.
• Practical networking knowledge, including IP addressing, connectivity testing, and troubleshooting security equipment on customer networks.
• Ability to read and apply blueprints, wiring diagrams, schematics, specifications, submittals, and manufacturer installation and operating manuals.
• Competence with hand and power tools, test equipment, and computers used to install and support electronic security systems.
• High school diploma or GED; clear verbal and written communication; organized work habits; and the ability to work independently and as part of a team.
• Valid driver's license and a driving record acceptable for company vehicle use; ability to meet applicable registration and customer site access requirements.

Preferred Experience and Certifications

Manufacturer training, certification, or proficiency with AMAG, BRIVO, GALAXY, DOOR KING and AVIGILON ALTA; and video platforms or devices from AXIS, AVIGILON, HANWHA. Technical school or military training in electronics, communications, or networking is preferred. Relevant network support experience may supplement direct security systems experience.

How Success Is Measured

Performance is evaluated through installation quality, successful testing and commissioning, effective troubleshooting, schedule and labor performance, accurate time and material records, complete closeout documentation, safety, and customer satisfaction. Specific expectations are established by management for assigned work.

Commitment to Excellence

We expect professional conduct, accurate work, and accountability. Keep commitments, communicate promptly, protect customer information and property, and deliver systems RSI can support with confidence.

Compensation

Starting hourly pay $30.00 to $40.00 per hour, based on demonstrated skills, product knowledge, certifications, and experience.

This position is hourly and non-exempt. Overtime is paid in accordance with applicable law and company policy.

Company Vehicle and Equipment

RSI provides a work vehicle, mobile phone, and laptop. Employees must care for and secure company equipment and use it only as authorized.

Benefits and Paid Time Off

Benefits include medical, dental, vision, and prescription coverage; a 401(k) plan with company match; paid holidays; and paid time off. Eligibility and administration follow applicable plan documents and company policies.

Work Environment and Physical Requirements

Work takes place at customer facilities, indoors and outdoors. Essential tasks include using ladders and tools and lifting or carrying materials up to 50 pounds, with or without reasonable accommodation. Follow site safety procedures and use required protective equipment.

Employment Conditions

Maintain applicable Virginia DCJS registration and meet company and customer security requirements. For assignments requiring a DoD Top Secret clearance, obtain and maintain that clearance.

Employment is at will; either party may end employment at any time, with or without cause or notice. This description is not an employment contract. Related duties may be assigned as business needs require.

RSI considers qualified applicants without regard to characteristics protected by applicable law.

Submit your resume, DCJS registration status & a brief summary of measurable sales results. Employment is subject to applicable background, drug & driving screenings. RSI is an equal opportunity employer.