| Location | Lexington, KY |
What We NeedCorpay is currently looking to hire an Electronic Distribution Specialist within our lodging division. This position falls under our operations line of business and is located in Lexington, KY. In this role, you will have strong customer service skills, a working knowledge of Microsoft Office, an inquisitive attitude, and the ability to learn proprietary software. Daily responsibilities will include researching, identifying, resolving, and escalating errors and defects impacting connectivity as well as updating and maintaining hotel setup and mapping. Strong, regular communication with hotel partners and chain contacts will be essential for success in the role. You will report directly to the hiring manager and regularly collaborate with team(s)..How We WorkCorpay will set you up for success by providing:
At home set upCompany-issued equipmentFormal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Growing and maintaining the electronic distribution of the CLC network through directory management and on-going hotel updatesCompleting audits and cleanup initiatives to maintain accuracy of the CLC networkMaintaining necessary electronic files and recordsEstablishing and building rapport with chain contacts and hotel partners to increase the number of opted-in hotelsMaking phone calls and/or send emails to hotels regarding connectivity statusResearching, identifying, communicating, and resolving issues impacting connectivityTroubleshooting internal and external issues impacting connectivityPerforming test reservations, record, and analyze results to identify source of errorsCoordinating with connectivity partners to resolve issuesCommunicating with management and IT team identified defects impacting connectivityPerforming other duties as assigned by the Electronic Distribution Manager and/or Vice President of Lodging Connectivity
Qualifications & Skills
High School Diploma or GED2 years of relevant experience1 year of internal experiencePrevious experience in hospitality,Experience with Derbysoft and/or GDS highly preferredExcellent written and oral communication skillsMust be detail-oriented and self-motivated