Senior Service Technician/ Engineer – (Industrial Electromechanical Equip)
Location: Annapolis, MD & Chester, MD - HQ’s (onsite at HQ and customer sites)
Travel: 20% (must be available to travel; 15-18% domestic and occasional 0-2% international)
Role Type: Full-time, field-based; hands-on technical role with strong growth potential
Summary
We’re hiring an experienced Senior Field Service Technician/Engineer to commission, install, and service industrial electrical and mechanical equipment. Considering both degreed engineers and/or skilled Technicians. This role focuses on equipment commissioning (FAT/SAT), field repairs, customer training, and technical support. You’ll work closely with sales, engineering, and customers to ensure reliable operation, uptime, and successful rollouts of new systems. No engineering degree required; PLC exposure and strong troubleshooting skills preferred. Significant opportunity to grow into operations or leadership roles.
Job Responsibilities
- Service, Commission and start up industrial equipment - Electrical and Mechanical.
- Troubleshoot, diagnose, repair, and test complex industrial systems and subsystems.
- Perform electrical and mechanical installations, wiring (high/low voltage), and PLC wiring both in-house and in the field.
- Conduct R&D testing, equipment validation, and performance verification.
- Provide customer training and technical onboarding (operator training, SOPs, maintenance procedures).
- Recommend additional spare parts to clients
- Create clear, procedural documentation: field service reports, root-cause analyses, and technical manuals.
- Use hand tools, power tools, and electrical test equipment (multimeters, oscilloscopes, insulation testers).
- Support rollout of new applications and product upgrades; collaborate with engineering on custom solutions.
- Provide timely customer communication and remote support (remote desktop tools).
- Generate service opportunities: preventive maintenance contracts and upsell leads.
- Maintain strict safety practices and compliance with site requirements.
- Be available for on-call rotation and emergency service as required.
Minimum Qualifications & Skills
- 5+ years servicing and troubleshooting industrial electrical and mechanical equipment.
- Hands-on experience with electrical wiring, terminations, soldering, crimping, and cable selection.
- Practical PLC exposure (programming, I/O wiring, ladder logic troubleshooting) preferred.
- Ability to read electrical schematics and mechanical drawings.
- Proficient with diagnostic tools and remote support software.
- Able to lift up to 50 lbs., install subsystems, and work in confined spaces.
- Outstanding verbal and written communication; comfortable training customers and interacting with all organizational levels.
- Strong problem-solving, critical decision-making, and attention to detail.
- Valid driver’s license and passport (or ability to obtain immediately).
- Comfortable traveling on short notice and providing 24/7 support when required.
- Basic computer skills (MS Word, Excel, Outlook) and ability to learn service management software.
Preferred Attributes
- Technical certifications (electrical, PLC, industrial controls, or similar).
- Experience with FAT/SAT processes and documentation.
- Background in mechanical assembly, pneumatics, or motion control a plus.
- Self-starter who works well with minimal supervision and adapts quickly to changing priorities.
- Customer-focused mindset with strong interpersonal skills.
- No prior leadership experience required, role offers pathways into operations or management.
Compensation & Benefits
- Competitive salary + expenses
- Company-provided business card, mobile phone, and laptop.
- Benefits: medical, dental, vision, 401(k) with match, PTO, paid holidays, and additional perks.
- Ongoing technical training and certification support; strong internal promotion opportunities.