Electro-Mechanical Systems Field Support Engineer

Are you the one customers call when uptime is on the line?

If you thrive on diagnosing complex systems, turning pages of a manual into action, and restoring tools to peak performance, this role is for you.

What you'll handle

• Deliver full-spectrum field service at customer sites and the service center: preventive maintenance, corrective repairs, consumable replacements, installations, and start-ups.
• Use operation manuals, schematics, and standardized checklists to isolate hardware, software, mechanical, or network faults to the component level.
• Choose solutions that minimize downtime and cost while safeguarding tool health.
• Capture meticulous records of PM work, downtime, issues found, labor/time, equipment moves, and on-site service justification—using and navigating the customer’s systems with confidence.
• Order and fast-track parts; promptly notify customers/management when product replacement is the best path forward.
• Be the customer’s technical liaison for tool operation and maintenance questions.
• Provide guidance to fellow field technicians and field service engineers; train and mentor Field Service Associates I–III.
• Pitch in with service center operations and support additional customer locations as needed.
• Complete Finesse training and accurately transact/track parts usage.
• Follow EBARA safety requirements, complete mandatory safety training, and keep work areas clean and compliant at all times.
• Other non-essential tasks as assigned.

Background that sets you up for success

• AS in Electronics or accredited basic electronics program; equivalent hands-on experience accepted.
• Preferred 4–10+ years in field service; semiconductor environment strongly preferred.
• Hands-on mechanical aptitude; familiarity with semiconductor and/or vacuum technology fundamentals.
• Strong customer-facing presence.

Core capabilities

• Lift 35 lbs unassisted (floor to waist).
• Interpret electrical/mechanical diagrams and operate required equipment safely.
• Perform essential duties safely without risk to self/others/property in a cross-cultural, high-demand environment.
• Dependable attendance and punctuality.
• Stay composed under pressure; manage multiple and competing priorities; collaborate effectively with teams and leaders.

Administrative and communication strengths

• Component-level troubleshooting expertise across electrical/electronic systems.
• MS Office skills (Excel, Word, Outlook, PowerPoint).
• Excellent written/verbal communication, organization, and time management; proactive, self-directed work style.
• Provide verification of a good driving record when supporting off-site service.

Technical fluency

• Equipment Troubleshooting
• Electrical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• Vehicle Electronics and Computer Controls
• Preventive Maintenance and Inspection
• PLC Programming and PLC Wiring
• Electrical/Electronic Systems
• Maintenance and Repair Skills
• Equipment Diagnostics and Troubleshooting
• Equipment Installation and Wiring
• Equipment Repair and Maintenance
• Aircraft Maintenance, Avionics Systems, and Aircraft Electrical Systems

Tools and platforms

• Multimeter
• Variable Frequency Drives (VFD)
• Programmable Logic Controllers (PLC)
• Servo Motors
• CMP
• Wet-Etch
• Dry-Etch

Why this role?

Every day brings a new challenge, a new system to master, and a customer counting on your expertise to keep production moving.