Electro‑Mechanical Field Technician, Industrial Systems

Role at a glance

• Blend hands-on service with customer-facing communication to keep LPI equipment running and customers supported.
• Own the cycle: inquiry diagnosis quote scheduling on-site service reporting follow-up.
• Travel nationally up to 60%, operating effectively from the field and hotels.

Core responsibilities

• Primary point of contact for parts, service, and inspection requests (phone/email).
• Diagnose issues; produce accurate parts and service quotes within ERP/CRM.
• Troubleshoot electrical systems; coordinate with Engineering for PLC/control challenges.
• Use a multi-meter confidently for on-site electrical diagnostics.
• Plan logistics: flights, rental cars, hotels; manage expense reporting.
• Perform service, installations, and warranty repairs on LPI equipment.
• Submit quotes, orders, and field service reports promptly after each job.
• Maintain responsiveness while traveling—email, quoting, and reporting from remote locations.
• Work cross-functionally with Engineering, Production, Purchasing, and Sales to ensure parts availability and readiness.
• Relay product and customer feedback to Sales and Engineering to drive improvements.
• Nurture customer relationships; schedule annual inspections and identify service opportunities.
• Follow company procedures and safety/quality standards; perform other duties as assigned.

Reports: N/A

Qualifications

• Mechanical aptitude; eager to learn new technologies.
• Strong communicator who builds trust with customers.
• Blueprint/schematic literacy; collaborates well with engineers.
• Electrical troubleshooting expertise, including PLCs/controls and multimeter usage.
• Comfortable with hand tools and specialized service equipment.
• Skilled at managing multiple projects and long-range schedules.
• National travel readiness, occasionally on short notice; valid driver’s license.

Education & experience

• Technical diploma in Electro-Mechanical, Industrial Mechanics, or related area preferred.
• High school diploma or GED required, plus a minimum of 3 months of relevant experience/training.
• Strong preference for experience with electrical, pneumatic, and hydraulic systems.
• Equivalent education/experience combinations considered.

Physical demands

• Frequent standing, walking, bending, kneeling, and reaching.
• Lift/move up to 40 lbs on a regular basis.
• Manual dexterity and visual acuity for inspection/repair tasks.
• Periodic extended sitting or standing for office activities.

Work environment

• Field exposure to moving machinery, high noise, temperature variation, fumes/airborne particles, and electrical hazards.
• Office work in a standard environment using computer and phone.

Technical proficiencies

• Customer Service
• PLC Troubleshooting Skills
• Pneumatics Experience
• Preventive Maintenance & Inspection
• Electrical Troubleshooting
• Pneumatics Troubleshooting
• Field Service Readiness
• Hydraulic Systems & Components
• Equipment Repair & Maintenance
• Blueprint Reading
• Technical Support
• Warranty Administration
• Service Documentation & Reporting