| Location | Watertown, Massachusetts |
Position Overview
Markarian Electric is seeking a motivated and experienced Electrical Service Manager to oversee the day-to-day operations of our electrical service department. This role is responsible for managing service technicians, coordinating service work, maintaining high levels of customer satisfaction, and ensuring all electrical service activities comply with company standards and applicable codes.
The Electrical Service Manager will focus primarily on electrical service and smaller installation projects, typically lasting 2 to 4 days, and will work closely with Customer Service Representatives (CSRs) and Project Managers who assist with scheduling, coordination, and execution.
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Key Responsibilities
Team Leadership & Operations
Lead, supervise, and support a team of electrical service technicians and electricians
Ensure technicians are properly licensed, trained, and equipped to perform work safely and efficiently
Collaborate with CSRs and Project Managers to schedule, assign, and prioritize service calls
Support scheduling efforts to maximize productivity and minimize downtime
Conduct performance evaluations and provide coaching and ongoing training
Promote a positive, accountable, and safety-focused work culture
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Customer Service & Client Relations
Serve as the primary escalation point for electrical service-related customer concerns
Maintain strong relationships with customers and key accounts
Resolve service issues promptly and professionally
Assist with service agreements and customer communications as needed
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Service & Field Management
Oversee daily electrical service operations, including dispatching and emergency response
Monitor service work to ensure quality, safety, and code compliance
Manage electrical materials, tools, and service inventory
Coordinate with vendors and procurement to ensure timely availability of materials
Provide after-hours support for emergency service calls when required
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Financial & Administrative Oversight
Review work orders, job costs, and service tickets for accuracy
Support billing and invoicing for completed service work
Assist with accounts receivable follow-up related to service projects
Prepare service performance and operational reports for management
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Compliance & Safety
Ensure all electrical service work complies with local codes, regulations, and company standards
Enforce safety policies and conduct regular safety meetings and jobsite inspections
Ensure technicians maintain required licenses and certifications
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Qualifications & Experience
Minimum of 5 years of electrical service experience, with 2+ years in a leadership or supervisory role
Experience managing field technicians and coordinating service operations
Strong organizational and communication skills
Ability to manage multiple priorities in a fast-paced service environment
Willingness to learn and grow — training will be provided for any areas where additional knowledge is needed
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Physical & Work Requirements
Ability to lift and carry up to 50 lbs
Ability to work in varied environments, including outdoors, ladders, and confined spaces
Availability to respond to emergency service calls outside regular business hours
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What We Offer
Company Benefits Include the following:
Health & Wellness
Paid Time Off & Leave
Retirement & Financial Benefits