Electrical Service Manager

Position Overview

Markarian Electric is seeking a motivated and experienced Electrical Service Manager to oversee the day-to-day operations of our electrical service department. This role is responsible for managing service technicians, coordinating service work, maintaining high levels of customer satisfaction, and ensuring all electrical service activities comply with company standards and applicable codes.

The Electrical Service Manager will focus primarily on electrical service and smaller installation projects, typically lasting 2 to 4 days, and will work closely with Customer Service Representatives (CSRs) and Project Managers who assist with scheduling, coordination, and execution.

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Key Responsibilities

Team Leadership & Operations

* Lead, supervise, and support a team of electrical service technicians and electricians

* Ensure technicians are properly licensed, trained, and equipped to perform work safely and efficiently

* Collaborate with CSRs and Project Managers to schedule, assign, and prioritize service calls

* Support scheduling efforts to maximize productivity and minimize downtime

* Conduct performance evaluations and provide coaching and ongoing training

* Promote a positive, accountable, and safety-focused work culture

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Customer Service & Client Relations

* Serve as the primary escalation point for electrical service-related customer concerns

* Maintain strong relationships with customers and key accounts

* Resolve service issues promptly and professionally

* Assist with service agreements and customer communications as needed

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Service & Field Management

* Oversee daily electrical service operations, including dispatching and emergency response

* Monitor service work to ensure quality, safety, and code compliance

* Manage electrical materials, tools, and service inventory

* Coordinate with vendors and procurement to ensure timely availability of materials

* Provide after-hours support for emergency service calls when required

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Financial & Administrative Oversight

* Review work orders, job costs, and service tickets for accuracy

* Support billing and invoicing for completed service work

* Assist with accounts receivable follow-up related to service projects

* Prepare service performance and operational reports for management

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Compliance & Safety

* Ensure all electrical service work complies with local codes, regulations, and company standards

* Enforce safety policies and conduct regular safety meetings and jobsite inspections

* Ensure technicians maintain required licenses and certifications

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Qualifications & Experience

* Minimum of 5 years of electrical service experience, with 2+ years in a leadership or supervisory role

* Experience managing field technicians and coordinating service operations

* Strong organizational and communication skills

* Ability to manage multiple priorities in a fast-paced service environment

* Willingness to learn and grow — training will be provided for any areas where additional knowledge is needed

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Physical & Work Requirements

* Ability to lift and carry up to 50 lbs

* Ability to work in varied environments, including outdoors, ladders, and confined spaces

* Availability to respond to emergency service calls outside regular business hours

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What We Offer

Company Benefits Include the following:

Health & Wellness

• Medical, dental, and vision insurance options
• 70% Employer contribution toward health insurance (Blue Cross Blue Sheild)
• Aflack Supplemental Insurance. Accident, disability, Cancer, Life insurance

Paid Time Off & Leave

• Paid Time Off (PTO)
• Paid company holidays

Retirement & Financial Benefits

• 401(k) retirement plan with company match (if applicable)
• Profit sharing program based on company and individual performance
• Competitive compensation based on experience
• Performance-based raises and bonus opportunities
• AAA Auto Club Membership Paid
• Direct deposit payroll