Electric Motor Repair Operations ManagerEnergy Management Corporation (EMC) | Salt Lake City, UtahLead Operations. Develop People. Keep Industry Moving.Energy Management Corporation (EMC) has been a trusted provider of industrial electrical and mechanical solutions for over 46 years. We specialize in electric motors, variable frequency drives (VFDs), industrial drives, controls, automation, and motion control systems. Our work helps industrial customers maintain reliable equipment, minimize downtime, and keep critical operations running efficiently.At EMC, we believe strong operations start with strong people. We're looking for a hands-on leader who can organize daily shop activities, develop a high-performing team, improve operational efficiency, and ensure customers receive quality work on time.Why Join EMC?At EMC, you'll have the opportunity to make a direct impact on branch performance while helping develop the people and processes that support our continued growth.Our culture is guided by three core values:Care for Each Other & Win as a TeamMindset of Growth & Continuous ImprovementEmbrace and Live the Law of the HarvestPosition SummaryThe Electric Motor Repair Operations Manager leads the day-to-day shop operations at EMC's Salt Lake City branch. This role is responsible for coordinating production, planning and scheduling repairs, managing staffing and resources, maintaining quality and safety standards, and ensuring work is completed efficiently and delivered on time.Working in partnership with the Branch Manager, the Operations Manager turns customer commitments and business priorities into effective shop execution. While the Branch Manager focuses on revenue, customer relationships, and overall branch growth, the Operations Manager oversees the operational processes that support those goals.This position requires a leader who can balance employee development, workflow management, financial performance, and customer needs. The Operations Manager works closely with shop personnel and cross-functional teams, including Field Service, Purchasing, Inside Sales, Engineering, Accounting, and HR, to keep operations organized and productive.The successful candidate will help strengthen shop capacity, improve performance, and build a reliable operation that supports customer satisfaction and long-term business growth.Key ResponsibilitiesShop Operations and WorkflowLead daily shop operations, ensuring repair work progresses efficiently from intake through completion and delivery.Manage production workflow, repair turnaround times, job priorities, and on-time delivery.Establish daily and weekly priorities based on workload, available resources, customer commitments, and business goals.Monitor job progress and identify bottlenecks that affect productivity, quality, or delivery schedules.Coordinate shop resources and priorities with the Branch Manager, supervisors, and support departments.Establish regular operating reviews to address staffing, workload, job status, safety, quality concerns, and customer needs.Monitor operational performance and implement corrective actions when goals are not being met.Serve as the Branch Manager's operational partner and make day-to-day operating decisions when needed.Team Leadership and DevelopmentSupervise and support shop supervisors, technicians, and operational support staff.Assign work and manage labor allocation to ensure staffing aligns with production demands.Coach employees, support professional development, and maintain accountability for performance.Partner with HR on recruiting, onboarding, employee development, performance management, and employee relations.Build a dependable, skilled, and accountable team that consistently meets quality, safety, and productivity expectations.Planning and SchedulingOversee repair planning and scheduling through the ERP system.Ensure jobs are accurately entered, scheduled, and updated throughout the repair process.Adjust schedules, labor, and resources as customer priorities and workload change.Coordinate personnel, materials, equipment, and production priorities to support customer commitments.Monitor shop backlog and work in progress to maintain efficient workflow and predictable delivery timelines.Quality, Safety, and Continuous ImprovementEnsure repair work meets company quality standards, reliability requirements, and applicable industry specifications.Identify opportunities to improve shop efficiency, productivity, quality, and cost performance.Implement consistent processes and procedures to support reliable execution.Promote a culture of safety, teamwork, accountability, and continuous improvement.Ensure employees follow company safety programs, policies, and applicable compliance requirements.Operational and Financial PerformanceManage key operational drivers of financial performance, including labor utilization, productivity, execution margin, and work in progress.Identify performance gaps and take corrective action to meet operational and financial objectives.Monitor shop expenses, supplies, and purchasing costs within approved budgets.Manage backlog and job flow to support productivity and timely customer delivery.Provide accurate operating information to the Branch Manager and Accounting to support forecasting and budgeting.Approve purchase requisitions and operational expenses within assigned authorization limits.Manage overtime and labor allocation as needed to meet customer requirements.Customer Support and Branch GrowthMaintain the operational capacity, responsiveness, quality, and follow-through needed to support branch growth.Ensure customer opportunities identified by branch employees are communicated to the appropriate teams, including Inside Sales, Engineering, and Field Service.Support the conversion of customer opportunities into scheduled, completed, and profitable work.Coordinate shop capacity and technical resources to support regional field service requirements.Encourage employees to recognize customer needs and communicate potential repair, service, and equipment opportunities.Work with the Branch Manager to align shop capabilities and resources with customer demand.Equipment and Facility ManagementEnsure shop equipment, tooling, lifting equipment, and facility infrastructure are available and maintained.Establish and monitor preventive maintenance practices for critical shop equipment.Address equipment reliability issues that could disrupt production or create safety concerns.Identify facility and equipment capacity needs and recommend improvements or capital expenditures.Maintain safe, clean, organized, and efficient work areas.Authority and Decision-MakingThe Electric Motor Repair Operations Manager is responsible for making operational decisions within assigned authority, including:Directing shop scheduling, job flow, and daily operating priorities through the ERP system.Coordinating production plans and providing operational input on customer delivery commitments and expedited work.Assigning work and holding shop supervisors, technicians, and support personnel accountable.Overseeing shop-work quoting and coordinating other quoting requirements with the appropriate teams.Approving purchase requisitions and operational expenses within assigned limits.Approving overtime and allocating labor to meet customer commitments.Addressing operational delays and escalating issues that affect customer delivery.Enforcing facility safety, quality, and HR compliance requirements.Coordinating with Field Service, Purchasing, Inside Sales, Engineering, Accounting, and HR.Acting on behalf of the Branch Manager for operational matters when needed.QualificationsEducation and ExperienceBachelor's degree in Operations, Business, Engineering, or a related field, or an equivalent combination of education and experience.At least 5 years of operations, branch, or business management experience in an industrial or technical products and services environment.At least 2 years of supervisory or management experience.Experience in industrial equipment sales, field service, electric motor or rotating equipment repair, drives/VFDs, or related industries is preferred.Repair shop experience is beneficial but not required.Experience with ERP systems and shop scheduling.Skills and CompetenciesProven leadership skills with the ability to manage, coach, and develop employees.Strong planning, scheduling, organization, and prioritization abilities.Understanding of operational and financial performance, including job costing, labor utilization, productivity, execution margin, and cost control.Excellent communication and cross-functional collaboration skills.Strong problem-solving and decision-making abilities in a fast-paced environment.Commercial awareness and the ability to recognize and communicate customer opportunities.Ability to coordinate competing priorities across multiple departments.Confidence in making operational decisions and supporting branch leadership.A strong sense of accountability and commitment to execution.Dedication to safety, quality, and continuous improvement.What Success Looks LikeThe Electric Motor Repair Operations Manager will:Keep shop operations running efficiently and consistently, including when the Branch Manager is unavailable.Ensure repairs are completed safely, meet quality standards, and are delivered on time.Make timely decisions that balance customer needs, staffing, available resources, and business priorities.Improve productivity, labor utilization, workflow, and overall operating performance.Develop a capable, dependable team that takes ownership of its work.Hold supervisors and employees accountable to established expectations.Identify challenges early, communicate effectively, and implement practical solutions.Help turn customer opportunities into completed work while protecting quality, responsiveness, and profitability.Build an operational foundation that supports the branch's long-term growth.Build Your Future with EMCIf you're a hands-on operations leader who enjoys developing people, improving processes, and keeping a busy industrial repair operation running smoothly, EMC offers an opportunity to make a meaningful impact. Join a team that values quality, teamwork, accountability, and continuous improvement while helping keep industry moving.