Egaming Specialist

Position Summary: The Egaming Specialist (EGS) is responsible for the hands-on implementation, maintenance, and support of AIM's adaptive technology and gaming equipment program. This role ensures that all technology is functioning at a high level, supports the execution of programming created by the Adaptive Esports Program Manager, and provides direct assistance to players. The Specialist plays a key role in maintaining the viability of the Manager's strategic vision through technical expertise and daily operational oversight.

Essential Functions (Primary Duties):

• Ensure all assistive technology and gaming equipment-including VR devices, consoles, PCs, and 3D printers-is properly installed, maintained, and fully functional.
• Perform routine and active maintenance, troubleshooting, and upgrades on devices used within the Gaming Center.
• Ensure the Gaming Center remains current with the latest adaptive and gaming technology by researching, recommending, and implementing updates.
• Support the Manager's vision by assessing the technical feasibility of proposed programs and helping bring those programs to life.
• Assist in delivering and running adaptive gaming, programming and events, providing technical support as needed.
• Interact with players regularly, offering assistance with equipment, guiding them through gaming experiences, and ensuring accessibility needs are met.
• Track and document usage, performance metrics, and maintenance schedules for all equipment.
• Collaborate with staff and partners to support training and demonstrations on assistive and gaming technologies.
• Uphold the values of the Independent Living Philosophy in all player interactions and technical practices.

Role Qualifications:

• Familiarity with Esports platforms, console and PC gaming hardware, and accessible technology.
• Strong diagnostic and problem-solving skills.
• Ability to communicate clearly with both technical and non-technical audiences.
• Highly organized with a strong attention to detail and follow-through.
• Manual dexterity for handling small components and electronic parts.
• Comfortable working in a consumer-facing role with diverse populations.
• Excellent computer skills with knowledge of Word, Excel, and web-based systems.
• Function as part of a team, working cooperatively with colleagues and supervisor.
• Excellent interpersonal skills.
• Ability to remain highly organized with acute attention to detail.
• Flexibility to adapt to a rapidly changing work environment.
• Effective time-management skills.
• Ability to effectively identify issues and develop, recommend, and implement a solution.

Education/Relevant Work Experience:

• Bachelor's degree preferred.
• Minimum of 3 years of experience in assistive or gaming technology, with hands-on technical expertise.

Schedule: Monday-Friday 8:30 a.m to 4:30 p.m. and one Saturday per month