| Location | Logan, WV |
Economic Service Worker
Salary
$35,702.00 - $61,628.00 Annually
Location
Logan County, WV
Job Type
Full-Time Permanent
Job Number
R3LGFA27003 PSA
Department
HUMAN SERVICES - BFA - Region 3 - Logan/Mingo
Opening Date
10/16/2026
Closing Date
11/1/2026 11:59 PM Eastern
LOCATION OF VACANCY
LOGAN
Civil Service Type:
Classified-Exempt - This Position is Not Covered Under the DOP Merit System
Nature of Work
Are you an experienced customer service professional looking for a role where your skills and experience will directly transform the lives of people across the state? We are seeking a compassionate and detail-oriented individual to join our Economic Services team at the Bureau for Family Assistance (BFA) as an Economic Service Worker. In this role, your expertise will help people and families achieve stability and self-sufficiency by providing critical economic assistance services to those in need. At the Bureau for Family Assistance, we value our team members and invest in their growth by offering on-the-job training, regular performance feedback, and ongoing professional development to support long-term career growth. Employees also receive a full benefits package that includes 12 paid holidays, tuition reimbursement, paid vacation and sick leave, medical and life insurance, retirement plans, and much more! This position directly supports the mission of the Bureau to supply economic assistance through departmental programs by overseeing the execution of essential services and managing the delivery of state and federal economic assistance programs such as SNAP, Medicaid, and Emergency Assistance/LIEAP. Economic Service Workers play a central role within the Bureau by processing applications, determining eligibility, and maintaining caseloads for a variety of economic assistance programs. Economic Service Workers serve as a key point of contact for clients to ensure provision of timely, accurate, and compassionate services and resources.
Key Responsibilities
Duties of the Economic Service Worker will include, but are not limited to:
Processing and tracking applications for individuals requesting economic assistance through Bureau programs.
Conducting thorough telephone and face-to-face interviews with clients to gather personal, financial, and social information to determine program benefits eligibility.
Completing reviews and determining eligibility for services such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
Keeping an up-to-date client caseload while ensuring timely and accurate case processing and tracking.
Monitoring and responding to communications from clients, client services, supervisors, program managers, and upper management, including checking and responding to emails and phone calls.
Referring clients to additional support services and agencies as needed.
Maintaining current knowledge of policy updates and program changes.
Entering and managing client data in appropriate systems and dashboards.
Assisting in the recovery of overissued benefits when applicable.
Performing other related duties as assigned.
MANDATORY OVERTIME IS AN ESSENTIAL FUNCTION OF THIS POSITION. THIS POSITION IS HOUSED IN LOGAN COUNTY; HOWEVER, THIS POSITION MAY WORK IN LOGAN AND MINGO COUNTIES AS NEEDED. MUST POSSESS A VALID DRIVERS LICENSE AND HAVE ACCESS TO RELIABLE TRANSPORTATION FOR REQUIRED TRAVEL ACROSS THE SERVICE REGION.
0511P04887
1 VACANCY
LOGAN COUNTY
Minimum Qualifications
Training: Bachelors degree from a regionally accredited college or university.
Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid drivers license may be required.
Promotional Only: Two (2) years of experience as an Economic Service Worker Trainee may substitute for the required training.
Other Information
PG: 12 $35,702 - $61,628
Market Rate: $54,918
Probationary period 1 yr.
Internal applications MUST be submitted directly to the contact person listed below by email or standard U.S. mail.
Email applications to: Heather McCoy-- Heather.D.McCoy@wv.gov
Mail applications to: Heather McCoy at 203 East 3rd Avenue Williamson, WV 25661
If youre internal, please use the paper application here: https://personnel.wv.gov/media/8721/download?inline
If youre not internal, please apply online at https://www.governmentjobs.com/careers/wv
Include posting number R3LGFA27003 PSA
Please note: Applications of covered state employees mailed to DOP or completed via DOPs online method are not forwarded to BFA.
State employment offers a variety of benefits. Click HERE to visit the Division of Personnels Benefits Page.
01
AFFIRMATION: I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver's Licenses Passports These documents will be removed from your profile if submitted.
Required Question
Employer West Virginia
Address 1900 Kanawha Blvd. East
Building 3 Suite 500
Charleston, West Virginia, 25305
Phone (304) 558-3950
Website http://personnel.wv.gov