eCommerce Specialist II

At Spoonflower (part of the Shutterfly family of brands) our mission is to empower your vision by helping you discover the perfect design for you and your print on wallpaper, fabric, or home decor. Spoonflower connects independent artists worldwide who create designs with consumers, makers, and interior designers looking for unique designs and products that are right for their projects.

Role Overview:

If you're a self-starter who is eager to learn the "why", get things done, and make an impact, join the eCommerce team at Spoonflower!

We're singularly focused on evolving the Spoonflower.com experience to better empower homeowners, designers, and makers to create beautiful, elevated projects that are uniquely theirs. We help run the everyday business on the site, leading most of the daily decisions around content, user journeys, experience, and more. You will have the opportunity to gain hands-on experience building and growing a business with a crew of dedicated leaders at all levels.

You will succeed in this role if you thrive on checking off to-do lists, context switching to learn about all areas of eCommerce, cross-team collaboration, and pre-planning your days/weeks. The flow of work is usually steady and predictable as opposed to ad-hoc and urgent. If you color-code your calendar, you fill fit right in with this detail-oriented team. The ideal candidate is organized, proactive, curious, always learning, and has immense pride in their work.

This role may not be the right fit if you thrive instead on rigorous order and process-as a nimble, lean team and company, we are all navigating many "firsts" together and must adapt and creative problem solve at times. If you prefer to plan day-of, you will run into issues keeping on track here.

Flawless Execution

• See your work come to life on site every day. Own the everyday coordination and execution of most routine site updates through the CMS (promotion changes happen multiple times a week, monthly collaboration launches, seasonal page refreshes, weekly dashboard data updates, etc). Follow the process and deadlines for creative briefs, review and QA, and launch.
• Review content for accuracy, consistency, and brand alignment before launch.
• Perform QA testing to ensure content, links, images, and functionality are working as intended.
• Run the team's 3x/week standups with our JIRA board to ensure we are all aligned and have visibility into the team's initiatives. This normally entails walking the team through the tasks already accomplished and still in the queue for this week as well as what's coming up for next week.
• Ensure your own JIRA tickets are thoughtfully detailed and up to date.
• Help create and maintain our new organizational system to keep trackers, shared folders, and living documents updated and easily accessible to teams.

Story Telling

• Tap into your creativity and support other eCommerce team as needed with landing page builds by following wireframes or briefs.
• Become our in-house expert on our CMS and be a critical player in ideating and deciding on its enhancements and improvements.
• Use creative tools such as Figma and Canva for lighter design production work.

Collaboration

• You will eventually become the main point of contact for many of our cross-functional stakeholders on day-to-day efforts.
• Communicate clearly and meet deadlines.
• Improve any existing processes for stronger efficiencies or better outcomes.

Research and Continuous Improvement

• Conduct basic competitive research and industry monitoring when needed.
• Identify opportunities to improve workflows, documentation, and team efficiency.
• Stay current on eCommerce trends and best practices.
• Continuously expand your knowledge of the business, product offerings, and customer experience.

Qualifications

• 2+ years of experience in site production, operations, project management, or marketing
• Maniacal attention to detail and strong organization skills
• Familiarity with CMS platforms and/or online data input
• Experience using or running project management boards such as JIRA or Monday
• Has a creative eye and passion for a delightful site or app experience
• Desire to and ability to work in a pivoting environment

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.

California : [$64,250 - $90,750]

Connecticut and New York: [$64,250 - $83,250]

Colorado, Illinois, Minnesota and Washington: [$64,250 - $77,000]

Nevada: [$60,500 - $83,250]

Maryland and New Jersey: [$69,500 - $83,250]

Hawaii : [$60,500 - $72,500]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.

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