Highlights
Under the direction of the eCommerce Manager, the Ecommerce Sales & Customer Experience Representative is someone who manages day-to-day e-commerce sales, operations, and logistics in accordance with company policies and procedures. Work hand-in-hand with our logistics teams to reduce turnaround delivery times, and identify the best delivery method for each customer.
Numbers & Facts
| Location | Torrance, CA |
| Industry | Healthcare Services |
| Company Size | 100 to 499 employees |
| Website | http://www.johnsonfitness.com/ |
Description
Description
POSITION OVERVIEW
Under the direction of the eCommerce Manager, the Ecommerce Sales & Customer Experience Representative is someone who manages day-to-day e-commerce sales, operations, and logistics in accordance with company policies and procedures. This role will be responsible for executing the operating procedures for the ecommerce business related to the selling process and guidelines for chat and phone sales, sales process, logistics & fulfillment process.
RESPONSIBILITIES
Sales & Operations Duties
- Drive ecommerce sales via chat, phone, and general follow up on leads
- Provide exceptional customer service during the shopping and fulfillment process
- Demonstrate excellent communication skills both internally and externally to our customers
- Deliver industry-leading customer experience deserving of positive reviews via business and product reviews
- Work hand-in-hand with our logistics teams to reduce turnaround delivery times, and identify the best delivery method for each customer
- Willing to participate in other sales offerings, ie: virtual video conference sales calls with customers directly
Additional Duties
- Comfortable reporting and quantifying functions of the process, experience of the customers, as well as other ad hoc areas of the ecommerce function.
- Other projects as needed.
Requirements
Education:
- High School degree or equivalent required
- Advanced degree or certification preferred
Experience Requirements:
- Minimum of 2 years work experience navigating e-commerce sales environments
- Previous experience working in retail sales
- Prior work experience with logistics involving retail fulfillment processes
- Experience with comparison shopping, negotiating, presenting quotes, and closing deals with consumers.
BENEFITS & PERKS
- Medical, dental, and vision insurance
- Company-paid life insurance and AD&D coverage
- 401(k) retirement savings plan
- Paid time off (PTO)
- FSA and HSA options
- Employee product discounts, wellness resources, and employee assistance programs
Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.
About Company
Johnson Health Tech specializes in the design, production and distribution of award-winning exercise equipment under three key flagship fitness brands – Matrix, Vision and Horizon. Our North American office, located just outside of Madison, Wisconsin, houses our global product development and marketing team, as well as the sales and administration staff that services the United States, Canada, Mexico and the Caribbean.
Each our of brands is specifically designed and engineered to meet the unique need of the market it serves - from high end commercial to boutique specialty retail outlets or sporting goods stores and mass merchants. We strive to deliver the greatest value by providing the lowest total ownership across all channels. Our commitment to product innovation, superior quality and unmatched customer service has made JHT one of the largest and fastest-growing producers of fitness equipment in the world.