| Location | Alpharetta, GA |
#26-130
Job Description
The eCommerce Merchandising Specialist plays a key role in how The Honey BakedHam Company's products show up and sell across our digital commerce platforms. This role is responsible for the operational management of menu and product content - from the overall menu assortment on each platform to the individual product details that make each listing accurate, compelling, and on-brand through strong digital merchandising. This role ensures customers have a consistent and engaging experience with HoneyBaked wherever they shop.
Essential Functions
Product & Menu Content Management
Manage menu and product content across all digital commerce platforms, including honeybaked.com, third-party delivery marketplaces (DoorDash, Grubhub, and Uber Eats), ezCater, and Amazon
Execute product and menu launches, updates, and seasonal changes accurately and on schedule across all platforms in alignment with business direction
Ensure consistency of product names, descriptions, imagery, and modifier groups across all digital channels, accurately reflecting current pricing and inventory availability
Identify, troubleshoot, and resolve product and menu content issues across platforms; escalate technical or platform-level issues to the appropriate team
Partner with internal teams to ensure menu and product content is accurate, current, and reflective of the brand and business needs
Platform Operations
Operate within platform-specific tools and portals (e.g., Olo, Amazon Seller Central, CMS) to manage and publish menu and product content
Monitor platform-level menu and product content and flag anomalies, discrepancies, or issues appropriately
Maintain product detail pages (PDPs) and product list pages (PLPs) to ensure merchandising standards are met across all platforms
Support product content updates across honeybaked.com as needed, including product features and listings within campaign and landing pages
Assist with quality assurance across platforms following menu and product updates, launches, or system changes
Campaign & Promotion Support
Support the execution of digital campaigns and promotions through timely and accurate menu and product content updates across platforms
Assist with seasonal and promotional product setups, including limited-time offerings, meal configurations, and offer accuracy
Coordinate with the broader marketing team to ensure menu and product content aligns with campaign messaging, timing, and creative direction
Amazon Product Content
Manage Amazon product listings, including catalog accuracy, product detail pages, imagery, and descriptions
Ensure Amazon product content is consistent with other digital commerce platforms and meets Amazon's platform-specific requirements
Flag Amazon product content issues and coordinate resolution with the appropriate team
Content Accuracy & Governance
Maintain a working knowledge of the full menu and product assortment and platform-specific content requirements for each digital channel
Follow established content governance processes and brand standards for all menu and product content
Support audits of menu and product content across platforms to identify gaps, inconsistencies, or outdated information
Cross-Functional Coordination
Coordinate with cross-functional teams to stay informed of new item introductions, product updates, and discontinuations
Communicate menu and product content updates to relevant internal stakeholders as appropriate
Participate in cross-functional project work as needed to support digital commerce initiatives
Experience
2-4 years of experience in digital commerce, ecommerce operations, content management, or a related field
Hands-on experience managing product or menu content within a CMS, ecommerce platform, or marketplace portal
Familiarity with third-party delivery or marketplace platforms (DoorDash, Uber Eats, Grubhub, Amazon, ezCater, or equivalent) preferred; specific platform experience is trainable
Strong attention to detail and ability to manage a high volume of menu and product updates accurately across multiple platforms simultaneously
Comfortable identifying and troubleshooting product and menu content issues with a solutions-oriented approach
A marketing mindset with an understanding of how digital merchandising supports campaign, brand, and customer engagement goals
Ability to manage competing priorities and adapt quickly in a fast-paced environment
Clear written communication skills for internal coordination and documentation
Experience in a DTC, CPG, restaurant, or food/beverage environment a plus
Education
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.