Bakell LLC, a JDI Distribution brand, is a fast-growing CPG company known for innovative food and baking products. We operate in a high-energy, entrepreneurial environment and are looking for team members who thrive in a fast-paced setting.
About the Role
Weâre looking for a Customer Service & Sales Support Specialist who will serve as a key point of contact for our customers while supporting our internal sales team. This role blends customer service, problem-solving, and sales support.
Responsibilities
- Respond to customer inquiries via email, phone, and CRM systems
- Resolve customer issues and handle escalations professionally
- Support sales team with order coordination and account management
- Upsell and cross-sell products when appropriate
- Manage customer communication through Zoho CRM and Zoho Desk
- Assist with outbound outreach and lead generation
- Research and compile prospect lists
- Build strong customer relationships and improve retention
- Work with operations, warehouse, and accounting teams to resolve issues
- Assist with reporting and tracking customer/sales activity
*** ON-SITE POSITION ONLY- DO NOT APPLY if you are searching for Hybrid/Remote Work! We are not considering candidates who require sponsorship at this moment.***