Ecom & Digital Solutions Consultant

Job#: 3045753

Job Description:

• eCommerce and Digital Solutions Consultant
• 100% remote on PST hours

W2 ONLY- NO C2C OR PERSONAL LLCs

Apex Systems has an immediate need for an eCommerce and Digital Solutions Consultant for a large distribution client of ours!! Please see the role overview below and apply here if interested!

For immediate consideration please email your most up to date resume to Trevor Jones at [email protected]

Title: eCommerce and Digital solutions Consultant

Location(s): 100% remote on PST hours

Duration: 6 month contract

Pay rate on contract: $30 - $35 per hour contingent upon experience

Job Description:

We are seeking a Consultant with 3-5+ years of experience supporting and optimizing enterprise ecommerce and digital platforms. This role focuses on driving platform adoption, enabling users, and improving operational performance through data-driven insights and process development.

This position supports a team responsible for developing and maintaining processes and procedures that enable a client's digital storefront, associated applications, and communication channels. The team also manages digital ticket resolution through ServiceNow and partners closely with frontline digital support and project teams.

The ideal candidate is a proactive, self-starter who can identify problems, develop solutions, and drive those solutions through implementation with minimal oversight.

Key Responsibilities

• Support and manage a portfolio of ecommerce and digital solutions, driving adoption, engagement, and measurable usage improvements across internal teams and external users
• Develop, document, and continuously improve processes and procedures supporting the client's digital storefront, applications, and support channels
• Manage and resolve digital support tickets using ServiceNow, including incidents, requests, and escalations; serve as a point of contact for complex or cross-functional issues
• Partner closely with digital support and project teams to ensure alignment and seamless issue resolution
• Lead end-to-end implementation activities, including requirements gathering, process analysis, configuration support, and coordinated rollouts
• Deliver solution demonstrations and user training sessions; develop clear, user-friendly training materials, onboarding guides, and documentation
• Utilize Power BI to analyze adoption metrics, user behavior, and operational performance; translate data into actionable insights and recommendations
• Track action items, risks, and issues to ensure accountability, transparency, and timely resolution
• Support project and stakeholder meetings, including agenda development, materials preparation, and follow-up communication
• Monitor project milestones and execution; proactively identify and mitigate risks or delays
• Identify workflow inefficiencies and process bottlenecks; design and implement scalable solutions to improve performance
• Develop concise dashboards and reports summarizing key metrics, trends, risks, and next steps for stakeholders and leadership
• Serve as a liaison between business users, technical teams, and leadership throughout the project lifecycle
• Contribute to delivery through research, analysis, testing coordination, documentation, and execution of assigned tasks
• Lead smaller initiatives, providing structure, ownership, and clear communication to ensure successful delivery

Qualifications

• Bachelor's degree required
• 3-5 years of experience in a project or program delivery capacity
• Strong analytical and problem-solving skills, with the ability to evaluate workflows and identify inefficiencies
• Hands-on experience with ServiceNow (ticketing, workflows, escalations) and Power BI preferred
• Experience supporting ecommerce platforms, digital applications, or enterprise systems strongly preferred
• Proven ability to take ownership, work proactively, and drive solutions from identification through implementation
• Strong interpersonal, communication, and stakeholder management skills
• Ability to prioritize effectively and execute in a fast-paced, dynamic environment
• Experience creating documentation, process guides, and training materials
• Candidate is working CA hours

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Remote:

Yes

Location:

Pittsburgh, PA, US

Job Type:

Date Posted:

August 11, 2026

Pay Range:

$30 - $35 per hour

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