eClinicalWorks Coordinator/Trainer
Position Summary
The eClinicalWorks (eCW) Coordinator/Trainer is responsible for the administration, optimization, training, and ongoing support of the eClinicalWorks Electronic Health Record (EHR) system. This position serves as the primary resource for end-user training, workflow development, system enhancements, troubleshooting, and coordination between clinical, operational, and technical teams. The Coordinator/Trainer ensures that providers and staff are effectively utilizing eClinicalWorks to support quality patient care, regulatory compliance, and organizational efficiency.
Essential Duties and Responsibilities
EHR System Coordination
- Serve as the primary point of contact for eClinicalWorks system support and maintenance.
- Coordinate EHR upgrades, updates, and new feature implementations.
- Assist with system configuration, templates, order sets, forms, and workflow optimization.
- Monitor system performance and identify opportunities for process improvement.
- Collaborate with vendors and IT teams to resolve technical issues and implement enhancements.
Training and Education
- Develop and deliver eClinicalWorks training programs for new hires and existing staff.
- Conduct one-on-one and virtual training sessions for clinical and administrative users.
- Create training materials, user guides, job aids, and standard operating procedures.
- Assess user competency and provide ongoing coaching and support.
- Maintain training records and ensure completion of required EHR education.
Workflow Optimization
- Evaluate current clinical and administrative workflows and recommend best practices.
- Work with providers and department leaders to improve efficiency, documentation quality, and patient outcomes.
- Assist with implementation of new workflows, templates, and system features.
- Support quality improvement initiatives related to EHR utilization.
Troubleshooting and Support
- Respond to user questions and resolve system-related issues.
- Investigate workflow concerns and identify root causes of problems.
- Escalate complex issues to eClinicalWorks support or internal IT resources when necessary.
- Track and document issues, resolutions, and enhancement requests.
Compliance and Reporting
- Ensure EHR processes comply with HIPAA, regulatory requirements, and organizational policies.
- Support quality reporting initiatives, including MIPS, UDS, and other reporting requirements.
- Assist with audits, data validation, and documentation compliance efforts.
- Generate and analyze reports as needed to support operational and clinical objectives.
Experience
- Minimum of 2-3 years of experience using eClinicalWorks in a healthcare setting.
- Experience training healthcare staff on EHR systems preferred.
- Experience in physician practices, ambulatory care, community health centers, or specialty clinics preferred.
Knowledge, Skills, and Abilities
- Strong knowledge of eClinicalWorks EHR and Practice Management systems.
- Understanding of clinical workflows, patient registration, scheduling, billing, and documentation processes.
- Knowledge of HIPAA and healthcare regulatory requirements.
Compensation commensurate with experience, plus medical, dental, vision, PTO, paid holidays and retirement plan.
* This position will be in office or hybrid, based on experience and coverage needs; regular on-site presence is required for training, go-lives, and elbow support. Approximately 60% of local travel (mileage reimbursement included).