| Location | Wyoming |
| Website | https://www.wmcb.bank/about-us/employment-opportunities |
Northstar Innovations is looking for an eBanking Specialist. Northstar Innovations provides support for Northstar Financial Group Inc and its subsidiaries including West Michigan Community Bank, Northstar Bank and Mainstreet Community Bank. Performance/Job Requirements: To succeed in this position, the candidate should be able to work independently, be able to adapt to change, have problem solving skills and a positive attitude. He or she should possess the ability to provide support to customers and employees on the digital banking platform; including but not limited to online banking, mobile apps, mobile deposit, bill pay, eStatements, telephone banking, fraud monitoring for online systems and cash management products. Job Duties & Responsibilities •Responsible for providing support for all internal and external customers utilizing the banks electronic banking services. •Ability to identify the source of problems and effective resolutions for issues related to online banking, bill pay services, mobile app, mobile deposit, and browser capability. •Complete electronic banking maintenance such as adding/removing accounts, new set up, password resets, email address updates, temporary and permanent increases, etc. •Gain and maintain a working knowledge of the internal electronic banking fraud monitoring and detection systems. Utilize fraud monitoring as well as internal systems to review suspect items and warning reports related to electronic banking activity on a daily basis. •Stay apprised on electronic banking systems and product enhancements. •Work with third party electronic banking vendors to open tickets, correct issues and keep all systems updated. •Review and maintain reports relating to electronic banking. •Provide courteous, prompt, professional and exceptional service, in all communications. •Provide customer assistance and serve as a back-up for Cash Management services. •Perform other duties as assigned. Education/Qualifications •High School Diploma or equivalent •Minimum of one year of experience in eBanking or similar functions. •In-depth knowledge of banking systems and competence in using Microsoft Office product suite and other business computer systems. •Strong problem solving and analytical skills with a strong attention to detail. •Effective verbal and written communication skills. Northstar Financial Group, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. |