Early Detection and Prevention Program Manager (Program Manager-I), Grade 23

Early Detection and Prevention Program Manager (Program Manager-I), Grade 23

Salary

$78,929.00 - $126,097.00 Annually

Location

100 Maryland Ave Rockville MD 20850 USA

Job Type

Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-00553

Department

Office of Consumer Protection

Division

OCP 39 Operations

Opening Date

09/18/2026

Closing Date

9/25/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About the Position

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THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT MONTGOMERY COUNTY GOVERNMENT EMPLOYEES.

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This Position is ONLY Open to Montgomery County Government Employees:

• Current Montgomery County Government employees;
• Montgomery County employees who were affected by a reduction-in-force and currently have RIF priority rights;
• Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or
• Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $78,929.00 to $118,072.00 based on the candidate's qualifications and experience.

WHO WE ARE LOOKING FOR

We are seeking an analytical, resourceful, and mission-driven Program Manager I ,Grade 23, to manage and advance the Office of Consumer Protection's Early Detection and Prevention Program. This position is responsible for identifying emerging consumer protection risks, developing practical prevention and compliance strategies, and helping OCP intervene before violations result in widespread consumer harm.

The ideal candidate has professional experience working in regulated programs or operational environments where laws, policies, procedures, and documentation requirements must be applied consistently. You should be able to independently analyze complex or incomplete information, recognize patterns and potential risks, evaluate possible responses, and develop well-supported recommendations for management.

We are particularly interested in candidates who have demonstrated the ability to develop a program, process, or compliance initiative when no established approach existed or when one needed improvement. This includes creating procedures, tracking methods, performance measures, reports, and other tools that convert program requirements into measurable actions and outcomes.

The successful candidate will be comfortable coordinating with government agencies, regulated businesses, community organizations, members of the public, and internal staff. You must be able to explain regulatory or program requirements clearly, prepare professional reports and presentations, and move an issue from initial research and analysis through recommendation, implementation, monitoring, and evaluation.

Key qualities we are seeking include:

• Program Development and Management: Experience in independently planning, implementing, coordinating, and evaluating programs, compliance initiatives, or significant operational projects.

• Regulatory and Compliance Experience: The ability to interpret and apply laws, regulations, policies, and procedural requirements in a regulated government, compliance, licensing, enforcement, public-safety, or comparable environment.

• Analytical Judgment: Experience in analyzing considerable and sometimes incomplete information, identifying trends or risk indicators, evaluating alternatives, and developing practical recommendations for management.

• Process Development and Improvement: A demonstrated ability to create or improve procedures, workflows, tracking systems, compliance controls, and performance measures to address program needs.

• Emerging-Issue Response: The ability to research unfamiliar or developing issues, determine their potential program impact, and design an organized response when existing practices do not fully address the situation.

• Data and Management Reporting: Experience collecting, organizing, and analyzing program information and presenting findings through written reports, data summaries, visualizations, briefings, or recommendations.

• Stakeholder Coordination: Skill in working cooperatively with internal staff, other government agencies, community partners, regulated entities, and members of the public to advance shared program objectives and resolve operational issues.

• Communication and Training: Strong written and verbal communication skills, including the ability to explain complex requirements, prepare professional correspondence and reports, deliver presentations or training, and support public education activities.

• Independent Judgment and Accountability: The ability to manage assignments with limited direction, maintain accurate records, address routine issues independently, recognize matters requiring escalation, and keep management informed of program accomplishments, risks, and sensitive concerns.

• Commitment to Public Service: A demonstrated commitment to protecting the public, promoting regulatory fairness, improving government programs, and preventing harm through early identification, education, compliance, and coordinated intervention.

What Youll Be Doing

As the Early Detection and Prevention Program Manager (Program Manager-I, Grade 23), you will independently plan, implement, manage, and evaluate initiatives to identify emerging consumer protection risks and address potential violations before they cause widespread consumer harm. In this role, you will oversee proactive compliance efforts involving regulated businesses, licensing and registration requirements, the development of marketplace practices, and trends identified through complaints, community reports, regulatory information, and program data. Your work will guide issues from initial identification and research through program design, implementation, monitoring, and evaluation.

You will regularly analyze substantial, sometimes incomplete, information, assess alternative approaches, and present findings and recommended actions to management. Depending on the situation, recommendations may involve business education, compliance monitoring, corrective action, public outreach, interagency coordination, referral for investigation, or other appropriate interventions.

Key responsibilities include:

• Planning, managing, and evaluating the Early Detection and Prevention Program, including establishing objectives, priorities, procedures, timelines, performance measures, and reporting methods.

• Leading proactive compliance initiatives involving new-home builders and sellers, home-improvement contractors, cryptocurrency kiosks, immigration-service providers, and other regulated or emerging business activities.

• Reviewing registrations, licenses, permits, complaints, business records, community reports, and other information to identify potential violations, emerging risks, and patterns of consumer harm.

• Conducting and directing compliance reviews and program audits to determine whether businesses are meeting applicable legal, regulatory, registration, and documentation requirements.

• Researching emerging consumer protection concerns and determining whether new procedures, tracking systems, compliance controls, educational efforts, or investigative referrals are needed.

• Evaluating complex, conflicting, or incomplete information, determining available courses of action, and preparing recommendations for management.

• Developing and implementing processes to track identified businesses, potential violations, corrective actions, referrals, program outcomes, and other measures of program effectiveness.

• Using data-analysis and reporting tools (such as Power BI and Excel) to identify trends, measure results, and communicate program findings.

• Preparing analytical reports, data summaries, presentations, briefing materials, and recommendations for management and other decision-makers.

• Drafting compliance correspondence, notices, conditional registration terms, program guidance, procedures, and other documents necessary to implement program decisions.

• Communicating with regulated businesses to explain requirements, identify needed corrective actions, promote voluntary compliance, and document outcomes.

• Collaborating with investigators and other staff to determine when concerns require further research, compliance action, investigation, enforcement, or public education.

• Establishing and maintaining working relationships with County departments, State and federal agencies, community organizations, volunteers, regulated industries, and other partners.

• Coordinating multi-agency or stakeholder initiatives to collect information, assess compliance, address emerging risks, and develop consistent responses to consumer protection concerns.

• Supporting community forums, educational presentations, business outreach, and other public-facing activities related to identified consumer risks and regulatory requirements.

• Monitoring program performance to determine whether prevention and compliance strategies are achieving measurable results and recommending adjustments when needed.

• Advising management of program accomplishments, challenges, significant compliance concerns, sensitive matters, and issues with broader operational, policy, or community implications.

• Performing related program management duties and special projects in support of OCP's consumer protection mission.

PLEASE NOTE: Interviews for this position will be conducted in person, and candidates selected to participate will be required to complete a whiteboard activity as part of the interview process.

Telework: This position may be eligible for limited hybrid telework, up to two days per week, after the initial training and probation period.

Work Schedule: This position may require occasional evening and weekend hours based on program needs.

This position REQUIRES possession of a valid drivers license from the applicants state of residence, and the ability to drive a county vehicle to perform job-related duties.

Minimum Qualifications

Education: Graduation from an accredited college or university with a Bachelors Degree.

Experience: Three (3) years of professional experience in a program or specialization area related to compliance, regulatory programs, consumer protection, or similar program management work involving early detection, prevention, education, or data-informed program support.

Equivalency: An equivalent combination of education and experience may be substituted.

PROBATIONARY PERIOD: Individuals appointed to a position in this class will be required to serve a probationary period of six (6) months, during which time performance will be carefully evaluated. Continuation in this class will be contingent upon successful completion of the probationary period.

Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.

Financial Disclosure Statement: This position is designated as one that requires filing a Financial Disclosure Statement and you will be required to disclose information about your financial affairs.

License: Possession and maintenance at all times of a valid Class "C" (or equivalent) driver's license from the applicants state of residence when required for job-related duties.

Preferred Criteria, Interview Preferences

All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following:

Regulatory or Compliance Experience

Professional experience interpreting or applying laws, regulations, policies, licensing requirements, registration requirements, or compliance standards in a government or similarly regulated environment.

Research, Analysis, and Recommendations

Professional experience analyzing complex or incomplete information, identifying trends or emerging risks, evaluating alternatives, and preparing findings or recommendations for management.

Process Development and Program Improvement

Professional experience developing or enhancing procedures, workflows, tracking systems, compliance controls, performance measures, or other tools used to implement and evaluate a program.

Stakeholder Coordination and Communication

Professional experience collaborating with government agencies, regulated businesses, community organizations, internal teams, or the public, and communicating program requirements, findings, or recommendations through reports, presentations, training, or outreach.

Data Analysis and Reporting Tools

Experience using tools such as Microsoft Excel, Power BI, SharePoint, or comparable systems to organize program information, identify trends, monitor performance, or prepare management reports and visual presentations.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

Do you possess and currently maintain a VALID drivers license from your state of residence?

• Yes
• No

02

How many years of professional experience do you have in a program or specialization area related to compliance, regulatory programs, consumer protection, or similar program management work involving early detection, prevention, education, or data-informed program support?

• No Experience
• 1 Years Experience
• 2 Years Experience
• 3 Years Experience
• 4 Years Experience
• 5 Years Experience
• 6 Years Experience
• 7+ Years Experience

03

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate

04

Referring to your resume, provide an example of a time when you analyzed complex or incomplete information, identified a trend or emerging risk, and used a tool such as Excel, Power BI, SharePoint, or a similar system to develop a recommendation, improve a workflow, or support program decision-making. Please identify the job title and duties from your resume that demonstrate your involvement.

05

Please point to a specific job title and bullet from your résumé that shows your experience interpreting or applying laws, regulations, licensing requirements, registration requirements, or other compliance standards. Simply identify the role and the exact task listed.

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr