E-Commerce Store Manager (Remote)

Are you into the fashion, growth oriented and customer obsessed?  We are looking for an e-commerce store manager to be responsible for day to day operations for jebwa.com.

Company 

Jebwa is a fast-growing e-commerce startup based in Bellevue, WA. We are a in mission to be the most trusted destination for the best pre-owned fashion deals. 

Role

Jebwa is hiring a eCommerce Store Manager with a successful track record of managing online stores and deliver outstanding revenue growth and customer satisfaction. The role will report to the General Manager:

• Process orders and communicate with customers about order, delivery and after-sales support
• Monitor and manage listing inventory and pricing
• Provide timely customer service with ticket management, online chat and over the phone
• Handle e-commerce return cases and payment disputes 
• Track, report and improve key e-commerce success metrics 
• Design promotional programs to support existing customers or to acquire new customers
• Collect, analyze and report customer data through surveys and qualitative methods
• Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness
• Research and develop new product lines; build supplier relationship

Required Skills

• Bachelor’s degree in Business, Merchandising, or a Related Field 
• 4+ years of online sales experience on a marketplace or direct-to-consumer online retail 
• Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
• Excellent oral and written communication skills
• Strong organizational skills and the ability to multitask
• Startup minded, positive, hands-on attitude and nimble
• Ability to successfully work cross functionally with both internal teams and external vendors
• Natural collaborator. Must be willing to set ego aside in order to deliver for our customers
• Ability to multi-task in a fast-paced entrepreneurial
• Self-starter who can complete tasks and manage multiple projects with minimal supervision

Nice-to-have's

• Previous experience in fashion or luxury industry
• Experience or working knowledge of Shopify 
• Familiarity with HTML and CSS to create and update web pages
• An appetite for good design and/or experience with design tools ,e.g.Canva, Photoshop etc.