Maintain and update product listings, ensuring strict accuracy for descriptions, media assets, pricing, and overall catalog integrity. Execute accurate data entry tasks supporting order processing, inventory management, and log tracking.
Numbers & Facts
Location
Carlstadt, NJ
Job Type
Part-time
Salary
$56,500–$86,600 Per Year
Description
Responsibilities but not limited to:
Manage end-to-end ticketing in CRM and helpdesk systems, maintaining accurate records until full resolution
Maintain accurate case records in the helpdesk/ticketing system and follow up until every case is resolved
Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism
Maintain and update product listings, ensuring strict accuracy for descriptions, media assets, pricing, and overall catalog integrity
Support promotional activities and marketing campaigns to ensure seamless execution across platforms
Monitor order flows and resolve complex shipping, return, and exchange inquiries
Coordinate directly with warehouse and logistics teams to guarantee accurate and timely fulfillment
Execute accurate data entry tasks supporting order processing, inventory management, and log tracking
Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism
Qualifications / Skills:
High School degree required; Bachelor's degree preferred
3–5 years of relevant experience in e-commerce operations, retail support, or customer experience
Strong understanding of e-commerce order management systems (OMS), shipping workflows, and return flows
High attention to detail regarding data accuracy and process management
Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.
Direct experience with CRM software and helpdesk management platforms