E-Commerce Operations Manager

Position: E-Commerce Operations Manager

Location: Endicott, NY

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking an Operations Manager to join our Cables on Demand team located in Endicott, NY.

Amphenol Cables on Demand is a fast-growing, high-mix, low-volume custom cable manufacturer serving customers through a dynamic e-commerce platform. We are seeking a driven Operations Manager to lead strategic and day-to-day execution across our sales, production, warehouse, customer service, and systems functions.

This leader will play a critical role in scaling the business, strengthening operational discipline, and delivering an exceptional customer experience built on speed, quality, and reliability. The ideal candidate thrives in a fast-paced environment and brings strong operational leadership, commercial awareness, and a continuous improvement mindset.

RESPONSIBILITIES:

Strategic and Business Leadership

• Lead business unit strategy, planning, and operational execution aligned with company objectives
• Own the full customer lifecycle, from order placement through fulfillment and post-sale support
• Establish, track, and report on KPIs to drive supplier performance, operational efficiency, and customer satisfaction
• Develop and manage budgets, forecasts, staffing plans, and performance goals

Operational Excellence

• Oversee daily operations across sales, purchasing, warehouse, planning, and call center functions
• Improve inventory accuracy, fulfillment speed, supplier reliability, and overall cost efficiency
• Lead execution of promotions, newsletters, and digital marketing initiatives in coordination with sales and marketing
• Ensure process consistency, quality control, and strong system integration across departments

Team Leadership and Development

• Build, coach, and develop cross-functional teams with a culture of accountability and continuous improvement
• Implement cross-training initiatives to increase flexibility and bench strength
• Drive employee engagement, performance management, and professional development

Vendor, Contract, and Risk Management

• Partner with legal on contracts, NDAs, and service agreements
• Negotiate vendor terms and manage supplier performance to achieve cost, quality, and service targets
• Ensure compliance with company policies and mitigate operational, legal, and financial risks

Technology and Systems Management

• Oversee Microsoft Dynamics GP and integrated platforms including EDI, shipping, and tax systems
• Collaborate with IT on system upgrades, troubleshooting, integrations, and process automation
• Identify and implement technology improvements that enhance efficiency and scalability

Global Supply Chain Leadership

• Manage international supplier relationships with a focus on cost, quality, and on-time delivery
• Coordinate product updates and operational requirements across global teams to ensure seamless execution

QUALIFICATIONS:

• Bachelor''''s degree or equivalent combination of education and experience
• 5 to 7 years of leadership experience in operations, business management, or e-commerce
• Strong understanding of e-commerce operations, distribution and logistics, and customer experience strategy
• Proven ability to lead cross-functional teams in a fast-paced environment
• Proficiency in Microsoft Office and Dynamics GP; experience with EDI, tax, and shipping software preferred
• Strong analytical, problem-solving, negotiation, and contract management skills
• Experience partnering with legal teams on contracts, compliance, and risk management

The base salary range for this position is $90,000 - $120,000 USD annually. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol''''s total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.