E-Commerce Fulfillment Specialist
Location: North Houston, TX
Schedule: MondayFriday, 8:00 AM5:00 PM
Pay: $20.00$25.00/hour, depending on experience
Job Type: Full-Time
Position Overview
We are seeking an experienced E-Commerce Fulfillment Specialist to join a growing 3PL and fulfillment operation in North Houston.
This is not a traditional picker/packer or general warehouse position. The ideal candidate will have hands-on experience in e-commerce fulfillment, 3PL, logistics, or a similar environment and be comfortable balancing physical warehouse responsibilities with computer-based order processing, inventory management, and shipping.
This position requires someone who is organized, computer savvy, detail-oriented, and able to take ownership of orders from processing through shipment.
Responsibilities
- Process e-commerce and customer orders through a Warehouse Management System (WMS)
- Pick, pack, label, and prepare orders for shipment
- Process shipments using FedEx, UPS, USPS, and other carrier systems
- Receive and process inbound inventory
- Maintain accurate inventory records and investigate discrepancies
- Process returns and other customer fulfillment requests
- Follow customer-specific packing, labeling, and shipping requirements
- Communicate professionally regarding orders, inventory, inbound shipments, and operational issues
- Assist with onboarding new products and customer accounts
- Identify fulfillment or inventory issues and work toward resolution
- Maintain accurate documentation within warehouse and shipping systems
- Help improve warehouse accuracy, organization, and efficiency
Qualifications
- Previous e-commerce fulfillment, 3PL, logistics, or similar warehouse experience required
- Experience working with a WMS or fulfillment software
- Experience processing shipments through FedEx, UPS, USPS, or similar systems
- Strong computer skills and ability to learn new software quickly
- Strong written and verbal communication skills
- Excellent attention to detail and organizational skills
- Ability to troubleshoot problems and work independently
- Dependable, professional, and comfortable taking ownership of responsibilities
- Ability to work both on the warehouse floor and on a computer throughout the day
Experience with ShipHero, Shopify, ShipStation, or similar e-commerce/fulfillment platforms is highly preferred.
Ideal Candidate
We are looking for someone who wants to grow beyond a traditional warehouse role. The ideal candidate is hands-on, professional, dependable, comfortable with technology, and interested in developing a long-term career in e-commerce fulfillment and logistics.