Overview:
Capable of handling multiple and timely deliveries on a regular basis, while maintaining great customer service and ensuring customer satisfaction.
Minimum Qualifications:
- Must be 21 years of age or meet company insurance driver requirements.
- Valid Massachusetts driver’s license.
- Authorized to work within the U.S.
- Will be subject to substance testing, CORI check per location requirements and annual driving record check.
- Must be well groomed, customer orientated, and capable of interacting with customers.
- Possess the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities:
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed. Always using proper customer service at time of delivery.
- Effectively communicate any problems and issues with customers’ orders to deliveries at time of delivery.
- Communicate any delivery schedule changes (late or early) with customers in a timely fashion.
- Commit to the “Golden Rule” and work with other associates to build a strong e-commerce team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive, and Totally Team Oriented (RSTO).
- Coordinate orders and deliveries with shopping manager.
- Stay in constant contact with the shopping manager in case of problems with deliveries or delivery times.
- Coordinate customer orders from all temperature zones to the customer’s doors, and beyond upon customer request, in a timely fashion.
- Work efficiently and at an acceptable pace; making timely and organized deliveries.
- Effectively insure proper storage and shipping of orders limiting shrink and damaged goods.
- Responsible for notifying the shopping manager of customer complaints, security problems and product problems.
- Communicate needs and problems to the store manager and cooperating with store manager and department specialists to optimize the picking and delivery system.
- Obey the laws and rules of the road.
- Be safety conscious and correct or report any unsafe conditions you observe.
- Report any damage, delivery vehicle problems, or property damage caused by vehicle or delivery equipment immediately with shopping manager or store manager in a timely fashion.
- Maintain a neat and clean delivery vehicle in proper working order.
- Keep accurate vehicle gas, service, temperature, and inspection logs.
- Practicing good sanitation, safe food handling, neat housekeeping, proper hand washing, and food storage.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
Secondary Job Functions:
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties assigned by management.
Physical Demands: (per work day):
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands | Frequency |
Crawling. | 0% (N) Never |
Pushing and pulling up to 400 lbs, climbing up to 8 feet, and kneeling. | 1-33% (O) Occasionally |
Sitting, carrying and lifting up to 50 lbs, bending, balancing, stooping, and reaching at waist or overhead. | 34-66% (F) Frequently |
Standing or walking on tile or concrete, handling, fingering, feeling, talking, seeing, hearing, and smelling | 67-100% (C) Continuously |
Safety Risk Factors | Frequency |
Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions. | 1-33% (O) Occasionally |
Twisting of back and neck, slippery floor surface, and contact with sharp objects. | 34-66% (F) Frequently |
Hazardous equipment (mechanical moving parts). | 67-100% (C) Continuously |
Machines, tools, and equipment utilized:
Delivery van, totes, GPS, cell phones, delivery equipment (two wheelers and/or u-boats).
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and outside, and may include exposure to cold and hot temperatures.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $17.30 - $22.50 per hour.