Reference code: JR131826
The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity and innovation.
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities
Job mission
A summary of what the job is accountable for
- To support Cartier's online business, the e-commerce team must provide excellent service through well-run operations and coordination between departments, ensuring smooth and efficient processing of e-commerce orders and local administration of the order platform.
- To effectively support operations, the e-business administrator will primarily support seamless order flow to ensure timely and accurate e-commerce order fulfillment.
Main accountabilities/objective of the position
Key Responsibilities
- Responsible for supporting daily operations including order processing, coordination & tracking of stock transfers, and order return & exchange processing
- Daily monitoring of Client Relations Center/E-Commerce inbox
- Collaborate with Client Relations Center, Supply Chain, Logistics, Fraud, Sales Audit, and IT support teams to ensure smooth order processing.
- Perform daily website and order flow checks, escalating issues as needed
- Monitor complete order flow across multiple systems for accuracy and identify any issues/bugs
- Assist with administrative tasks, documentation, and process tracking for the ecommerce team.
Qualifications: The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.
- Undergraduate degree and minimum of 3-4 years related professional experience. Relevant supply chain merchandising experience preferred.
- Outstanding computer skills with the ability to learn new software applications quickly. Prior experience with SAP and Salesforce systems is strongly preferred.
- Team player with initiative, ability to prioritize and multi-task without sacrificing attention to detail, thriving in a fast-paced environment.
- Strong organizational, project management, communication, and follow-through skills required.
- Customer service focused.
- Proficient in Microsoft Excel.
- Demonstrates logical analysis and independent problem-solving skills
- Learns quickly, is open to change, and solution-oriented
Expected Hourly Range: $28/HR-$34/HR
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