Job Overview:
Pay Range: $44.00hr - $49.00hr
Requirement/Must Have:
- Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes such as payment holds, inventory sync issues, or fulfillment pipeline errors.
- Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
- Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
- Intermediate-to-advanced Excel skills including VLOOKUP/XLOOKUP, Pivot Tables, and data filtering to manipulate and review large order files.
- Experience handling direct escalations from Customer Service and providing fast, structured solutions.
- 2 4+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis.
Responsibilities:
- Monitor daily e-commerce order flow and troubleshoot exceptions.
- Utilize SAP for order management and adjustments.
- Log and track technical bugs using Jira.
- Perform data analysis and reporting using Excel to manage order files.
- Communicate cross-functionally to resolve customer service escalations.
- Support order fulfillment during peak seasonal surges and year-end rush periods.
- Ensure order errors are resolved within agreed customer fulfillment SLAs.
- Support website testing and validation of checkout flows for promotional launches.
Nice to Have:
- Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches.
- Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
- Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks.
- Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking.
Skills:
- SAP.
- Jira.
- Excel.
- VLOOKUP.
- XLOOKUP.
- Pivot Tables.
- Order Management Systems.
- E-commerce Operations.
- UAT Testing.
- Data Analysis.
Qualification And Education:
- 2 4+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.