Highlights
You will play a vital role in supporting customers with online banking, mobile banking, bill pay, and digital support channels while delivering exceptional service and fostering customer satisfaction. Responsibilities: Manage inbound customer inquiries related to online and mobile banking platforms via calls, secure/non-secure emails, and live chat.
Numbers & Facts
| Location | Richmond, VA (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 1993 |
| Website | http://www.qednational.com/ |
Description
Position Title: E-Channel Representative
Location: REMOTE
Clearance Requirements: None
Pay Rate: $20.00+/hr D.O.E.
Position Description:
We are seeking a motivated E-Channel Representative for a CONTRACT position (initial 4 months, with the potential for extension). This remote role offers the opportunity to work with a leading regional financial institution serving the Mid-Atlantic communities. You will play a vital role in supporting customers with online banking, mobile banking, bill pay, and digital support channels while delivering exceptional service and fostering customer satisfaction.
Responsibilities:
- Manage inbound customer inquiries related to online and mobile banking platforms via calls, secure/non-secure emails, and live chat.
- Provide clear, professional, and empathetic communication through verbal and written channels.
- Assist with account maintenance, troubleshooting browser compatibility, password resets, and lockouts.
- Support social media customer service efforts, including moderation and responses.
- Conduct research on customer issues and ensure timely resolution.
- Collaborate seamlessly with sales and service teams to identify sales opportunities.
- Stay updated on bank's digital product offerings and enhancements.
- Handle escalations and support after-hours support rotation.
- Follow all compliance guidelines, policies, and adhere to regulatory standards.
Qualifications:
- High school diploma or equivalent; college preferred.
- 2-5 years call center or customer support experience.
- Proven ability to handle 80-100 calls daily in an online banking environment.
- Strong proficiency in Outlook, Word, Excel, and PowerPoint.
- Solid knowledge of web and mobile support, including troubleshooting browsers, viruses, and compatibility issues.
- Excellent written communication skills for email and chat support.
- Ability to multitask and prioritize in a fast-paced environment.
Top Requirements:
- 2-5 years call center or online banking support experience
- Ability to handle high volume of calls (80-100/day)
- Proficiency with MS Office Suite and online troubleshooting tools
About Seneca Resources:
At Seneca Resources, we are dedicated to connecting top-tier professionals with rewarding careers in the staffing and consulting industry nationwide. Our focus on collaboration, professional growth, and diversity makes us a trusted partner for both clients and candidates. We offer competitive pay, comprehensive benefits, ongoing training, and personalized support to ensure your career success.
Seneca Resources is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
About Company
QED National is a certified Women-Owned Business Enterprise with WBE certification in New York City, New York State, New Jersey and Delaware. A trusted IT advisor to both public and private sector customers, QED National is headquartered in New York City with offices in Albany, NY. Driven by 24 years of industry expertise and guided by strong, ethical practices, QED National helps clients achieve their business objectives by providing innovative IT consulting, reliable staff augmentation and scalable technology solutions that are custom tailored for their needs. Our outstanding service has earned us an extraordinary client retention rate of ninety-five percent.
PRACTICE AREAS
Cyber / Information Security
- Assessments and consulting
- Advanced security technologies and implementation support services
IT Management Consulting
- Data Analytics
- Project & Program Management
- Enterprise Architecture and Systems Engineering
- Governance, Risk & Compliance
- IT Strategy
IT Staff Augmentation
- Providing highly qualified, reliable consultants at cost-effective rates, backed by our reputation for integrity & professionalism
Technology Solutions
- A comprehensive portfolio of products and services including, but not limited to RSA, Checkpoint, Information Builders, Commvault, EMC and Schneider Electric/APC
QED National is led by a strong management team, under the direction of founder and president, Colleen Molter. Working with selected organizations, chosen for their outstanding products and support services, QED National delivers expert solutions ranging from IT assessments and governance to intelligent data storage and staff augmentation. It all adds up to comprehensive, customized IT business solutions.
Esteemed Clients and Sustained Growth
A New York City and New York State Certified Women-Owned Business Enterprise, QED National is a privately held company in continuous operation since 1993. Recipient of New York City, New York State, Florida, California and Fortune 500 contracts, QED National is proud to have sustained success and growth, including “Inc. Magazine’s 5000 Fastest Growing Firms in America” for nine consecutive years —2009 through 2017. View our full roster of awards.
QED National humbly, yet firmly, acknowledges its reputation among its clients as a partner that responds diligently—and expeditiously—to provide the highest quality services. The QED National team ambitiously looks forward to all future opportunities to provide such services.