| Location | Richmond, VA |
Provide technical expertise in Microsoft Dynamics 365 Customer Engagement, with a strong focus on the Dynamics 365 Customer Service module.
Customize, configure, develop, deploy, maintain, and support Microsoft Dynamics 365 solutions.
Participate in requirements gathering, fit-gap analysis, solution design, configuration, implementation, testing, deployment, and ongoing support.
Design and develop web-based and enterprise solutions using .NET, C#, SQL, Azure, Dynamics 365, Power Apps, Power Automate, Power Pages, and Dataverse.
Troubleshoot and resolve technical issues related to Dynamics 365 and Power Platform applications.
Document technical issues, resolutions, configurations, and implementation procedures.
Collaborate with system administrators, developers, engineers, and other IT resources to implement fixes and enhancements.
Apply Power Platform and Dynamics 365 development standards and best practices when implementing business solutions.
Assist in defining and refining governance standards for the effective use of Dynamics 365 and the Power Platform.
Develop technical and functional documentation, including requirements, recommendations, solution designs, technical analyses, and implementation documentation.
Create mockups and prototypes based on business requirements.
Evaluate available Power Platform capabilities and recommend solutions that effectively address business needs.
Serve as a liaison between IT teams and business units to support requirements gathering, issue tracking, troubleshooting, and resolution.
Help stakeholders determine when to use Dynamics 365, Power Apps, Power Automate, Power Pages, Dataverse, or alternative technologies.
Identify efficient technical solutions and recommend alternatives based on business and technical requirements.
Support continuous improvement of development processes, standards, procedures, and governance policies.
Review existing processes and recommend improvements that better align technology solutions with organizational priorities.
Participate in application support and on-call responsibilities when required.
Support after-hours implementations, deployments, maintenance, or issue resolution as needed.
Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement.
Strong experience with the Dynamics 365 Customer Service module.
Experience with Dynamics 365 customization, configuration, development, deployment, and support.
Strong experience with the Microsoft Power Platform, including:
Power Apps
Power Automate
Power Pages
Microsoft Dataverse
Development experience with C#, .NET, SQL, and Microsoft Azure.
Experience designing and developing web components and enterprise applications.
Strong troubleshooting and problem-solving experience within Dynamics 365 and Power Platform environments.
Experience performing requirements analysis, fit-gap analysis, solution design, implementation, and testing.
Understanding of Dynamics 365 and Power Platform licensing models.
Experience developing technical documentation, solution recommendations, and implementation documentation.
Knowledge of Power Platform governance, security, development standards, and best practices.
Experience implementing DevOps practices for Microsoft Power Platform.
Experience with Power Platform Pipelines and/or ALM Accelerator.
Understanding of Application Lifecycle Management (ALM) for Dynamics 365 and Power Platform solutions.
Experience supporting complex enterprise-level Microsoft environments.
Strong organizational and interpersonal skills.
Excellent written and verbal communication skills.
Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
Ability to work effectively within a collaborative development and engineering team.
Ability to independently manage complex technical assignments.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to work effectively in a fast-paced and rapidly changing environment.
Ability to use experience and sound judgment to plan and accomplish project goals.
Ability to review existing procedures and recommend, implement, or guide necessary improvements.
Ability to work effectively in a remote environment while maintaining expected levels of communication, productivity, and technical support.
Flexibility to participate in on-call and after-hours support when required.