Dynamics 365 Developer

This role requires hands-on experience in configuring and customizing CSW components such as Voice and Chat channel setup, Workstreams, Session templates, Agent Scripts and Macros, as well as CI components such as Real-time marketing journeys, Segments, Email Templates, Compliance profiles, Event Management and in general integrations, and Power Platform tools. We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights – Journeys (CI) to design, develop, and implement scalable CRM solutions.

Role : Dynamics 365 Developer
Location: Remote

Job Description
We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspacewith Contact Center (CSW) and Customer Insights – Journeys (CI) to design, develop, and implement scalable CRM solutions. 

This role requires hands-on experience in configuring and customizing CSW components such as Voice and Chat channel setup, Workstreams, Session templates, Agent Scripts and Macros, as well as CI components such as Real-time marketing journeys, Segments, Email Templates, Compliance profiles, Event Management and in general integrations, and Power Platform tools. 
The consultant will be responsible for delivering high-quality solutions in collaboration with technical and business teams. 
This position involves hands-on development and coordination across multiple workstreams to ensure successful project outcomes.

This is a remote position.