Dynamics 365 CE Lead Functional Consultant with Copilot

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Dynamics 365 CE Lead Functional Consultant with Copilot

Remote in Georgia, & 3 others

Microsoft Dynamics 365 CRM, Microsoft Dynamics 365 Customer Engagement

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EPAM is expanding its Microsoft Business Applications practice and is looking for professionals with expertise in Dynamics 365 Customer Engagement (CE), Microsoft Power Platform, and Microsoft Copilot technologies. You will work with globally distributed teams to deliver business-critical solutions for enterprise customers while helping organizations accelerate AI adoption and digital transformation.

Responsibilities

• Lead business analysis and requirements discovery activities

• Facilitate executive workshops and requirements gathering sessions

• Own functional solution design across Dynamics 365 CE and Power Platform

• Identify opportunities for AI-enabled business transformation

• Design functional aspects of Copilot Studio solutions

• Support client advisory, roadmap definition, and change management

• Mentor consultants and contribute to delivery excellence

• Collaborate with architects and engineers throughout implementation

Requirements

• 5+ years of Dynamics 365 CE consulting experience

• Expertise in CRM configuration and business process design

• Knowledge of Power Apps, Power Automate, and Copilot Studio

• Requirements engineering and workshop facilitation skills

• Business transformation and stakeholder management expertise

• Understanding of solution delivery methodologies

• Advanced English

• Understanding of Generative AI and Large Language Models (LLMs)

• Experience with Microsoft Copilot Studio

• Ability to identify AI-enabled business opportunities

• Familiarity with prompt engineering concepts

• Understanding of Responsible AI principles

• Experience with AI-powered productivity or development tools

• Experience designing, configuring, or developing AI agents is a plus

Nice to have

• Power BI experience

• Dynamics 365 ERP familiarity

• Industry experience in healthcare, insurance, financial services, or manufacturing