Dutch Wonderland Director of Operations

Role & Responsibilities:

Supervisory Duties:

• Manage and lead all aspects of Park operations, including rides, attractions, and any other assigned business units 

• Act as an approachable mentor and coach to all assigned team members 

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities;maintainconstant vigilance over labor, attendance, materials, and departmental spending and budgets 

• Act as a strategic visionary to implement measures that will favorablyimpactprocess, people, and/or profit 

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests. 

• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed 

• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline. 

• Ensure that all requiredmealand other breaksare beinggivenin accordance withPA law 

• Assistwith team scheduling and timekeeping activities 

Departmental Duties:

• Provide leadership and oversight for all programs, rides, and attractions 

• Develop andmaintainstandard operating procedures, permitting, and required signage for all park attractions to ensure the highest level of safety 

• Assist the park’s safety officer to ensure that all corporate and jurisdictional Health, Safety and Environmental performance and documentation standards are met or exceeded, including those set forth by OSHA and various other state/local ordinances and codes; maintain opening and closing operational checklists and park communication systems; conduct regular safety meetings and document regular site safety inspections; serve as liaison for public service agencies such as law enforcement, fire protection and emergency medical services 

• Work closely with the Dutch Wonderland General Manager inestablishingon-going operations procedures and programs for the park. 

• Ensure the continued and safe operation of all waterparkand theme park attractions 

• Ensure that all park operations remain in compliance with state, local,districtandcompanystandards. 

• Collaborate with maintenance team to ensure that attractions are functioning properly and that acceptable water quality standards arebeing maintainedfor all attractions. 

• Provide direction in long-term planning including Capex projects and other park improvements 

• Lead pre-season and post-season operations teams, including support of routine maintenance activities 

• Implement and execute theparkManager on Duty program. 

• Act asliaisonwith local law enforcement and public service agencies during emergency situations. 

• Establish andmonitortheon-goingsafety program, including conducting regular safety meetings and proactivelyidentifypotential hazards. 

• Conduct regular information meetings with various department heads to ensure goodcommunicationswithin the park operations department. 

• Conduct daily and frequent site inspections to ensure that the highest possible standards of safety, courtesy, cleanliness, and efficiency are met. 

• Develop and motivate the management personnel in thepark operationsdepartment. 

• Maintain close and open communication with peers and superiors. 

• Direct all aspects of the operations department through a close working relationship with the operations managers, supervisors, and team members. 

• Develop,monitor, and meet or exceed the yearly business plan for all operations-related departments. 

• Ensure that all First Aid reports and other related data are collected, stored confidentially,and areaccurateand complete. 

• Maintain a good working relationship with the Doctor of Record, local hospitals, local emergency medical services, and nearby health clinics. 

• Work with representatives of the insurance underwriter toidentifyand correct problems and to defend the company in liability matters. 

• Select and train security personnel tomaintain24-hour coverage. 

• Establish andmaintaingood relations with vendor and supplier contacts. 

• Establish and administer contracts and orders. 

• Select and recommend merchandise that will maximize revenues for the park. 

• Monitor andmaintaincostof sales on a regular basis, to remain profitable. 

• Assistwith the development of all line schedules, budgets, and labor monitoring. 

• Assist Park leadership with budgeting and staffing metrics 

• All other duties as assigned by leadership 

Education and Experience:

• Bachelor’s degree in Business Administration or similar discipline highly desired; equivalent combination of education and work experience will also be considered  

• 3-5 years of operations-based experience with a minimum of 2 years in a supervisory capacity 

• 2-3 yearspreviouswork experience related to an amusement, theme park, or water park industry, highly desired. 

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements:  

• Must be at least 18 years of age tocomply withPA Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close 

• Mustpossessa valid driver’s license anda good drivingrecord 

• Mustpossessexceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Mustpossessa safety-oriented mindset and be fully committed to enforcing all DOSH, IROC, and all other regulations, policies, and procedures 

• Ability to inspire, motivate, and successfully leada large number ofteam members 

• Must be able to speak with guests directly when other operations leadership is not available 

• Ability to handle high-pressure situations, meet the demands of constantdeadlinesand coordinate multiple priorities in a dynamic environment. 

• Mustpossessstrong written and verbal communication skills 

• Mustpossessstrong decision-making skills and be able to think creatively whilemaintainingaccordance with all safety, financial, and regulatory constraints  

• Ability to analyze financial information, costs,inventoryand sales to achieve maximum profit potential and address variances for a multi-million-dollar facility. 

• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point. 

• Must exude professionalism, discretion, and confidentialityat all times

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday 

• Ability to remain sedentary for extended periods of time, while using a computer 

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more 

• Ability to climb or descend stairs forsome of therides and attractions 

Working Conditions:

• This role will be basedinboth an office setting as well as frequent interaction with all outdoor and indoor areas of the park 

• Constant exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments