Duck Billing Business Analyst

We are seeking an experienced Duck Creek Billing Business Analyst to support insurance transformation initiatives involving Duck Creek Billing implementations, enhancements, and integrations. The ideal candidate will have strong knowledge of P&C insurance billing processes, hands-on experience working with Duck Creek Billing, and the ability to translate business requirements into functional specifications.

Duck Billing Business Analyst
Remote Role
6+ Month Contract

Job Summary
We are seeking an experienced Duck Creek Billing Business Analyst to support insurance transformation initiatives involving Duck Creek Billing implementations, enhancements, and integrations.
The ideal candidate will have strong knowledge of P&C insurance billing processes, hands-on experience working with Duck Creek Billing, and the ability to translate business requirements into functional specifications. The candidate will work closely with business stakeholders, product owners, developers, QA teams, and implementation partners.

Key Responsibilities

• Gather, analyze, and document business requirements for Duck Creek Billing implementations and enhancements.
• Work with business stakeholders to understand billing operations and translate requirements into functional specifications.
• Analyze end-to-end insurance billing processes, including:
• Direct bill and agency bill.
• Premium billing and invoicing.
• Installment plans and payment schedules.
• Payment processing and reconciliation.
• Refunds, cancellations, and reinstatements.
• Delinquency management and collections.
• Support Duck Creek Billing configuration and implementation activities.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and process flows.
• Work with technical teams on integrations between Duck Creek Billing and Policy Administration, Claims, payment gateways, and third-party systems.
• Conduct gap analysis and recommend process improvements.
• Support UAT planning, test case preparation, and defect resolution.
• Coordinate with development and QA teams to ensure business requirements are implemented correctly.
• Support production issues, root cause analysis, and post-implementation activities.

Required Skills

• 8 12+ years of experience as a Business Analyst in the insurance domain.
• Strong hands-on experience with Duck Creek Billing.
• Excellent understanding of Property & Casualty (P&C) insurance.
• Strong knowledge of insurance billing lifecycle and financial transactions.
• Experience with Duck Creek Billing implementation, configuration, or modernization projects.
• Knowledge of Policy Administration and integration with billing platforms.
• Experience in Agile/Scrum methodologies.
• Strong skills in requirements gathering, documentation, stakeholder management, and communication.
• Experience with Jira, Confluence, Visio, and SQL is preferred.

Preferred Qualifications

• Experience with Duck Creek Policy and Claims.
• Knowledge of insurance accounting and premium reconciliation.
• Experience with payment processing integrations and financial interfaces.
• Experience in Guidewire BillingCenter is an added advantage.
• Experience supporting large-scale P&C insurance transformation programs.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.