Dual Concept General Manager (Miss J's Diner &Sbarro)

Job Summary:

Miss J’s Diner is seeking a hands-on, motivated, and experienced General Manager to lead the overall operations of our beloved neighborhood diner. As the General Manager, you will be responsible for delivering an outstanding guest experience, managing daily operations, leading and developing staff, maintaining high standards of food quality and service, and ensuring financial performance aligns with goals. We’re looking for someone who loves hospitality, thrives in a fast-paced environment, and brings leadership with heart.

Key Responsibilities:

Operational Oversight

• Supervise and coordinate all front- and back-of-house operations
• Ensure food quality, speed of service, and cleanliness meet diner standards
• Manage vendor relationships and oversee food and supply ordering
• Maintain compliance with health, safety, and labor regulations

Team Leadership

• Hire, train, and manage a diverse team of servers, cooks, hosts, and support staff
• Create weekly staff schedules based on business needs
• Foster a positive, respectful work environment and resolve staff issues promptly
• Provide regular coaching, feedback, and performance reviews

Customer Experience

• Set the tone for warm, friendly service and ensure guest satisfaction
• Respond professionally to guest concerns, feedback, and complaints
• Maintain a welcoming and community-oriented atmosphere

Financial Management

• Oversee daily cash handling, deposits, and financial reporting
• Monitor labor and food costs and implement cost-control strategies
• Track sales, manage budgets, and drive revenue through consistent performance

Marketing & Community Engagement

• Support local marketing efforts and seasonal promotions
• Represent Miss J’s Diner at community events or in local partnerships
• Collaborate with ownership to bring new ideas and improvements to the diner

Qualifications:

• 3+ years of experience in restaurant or diner management (front and/or back of house)
• Strong leadership skills with the ability to lead by example
• Excellent communication, problem-solving, and decision-making skills
• Experience with inventory management, scheduling, and POS systems
• Customer-first mindset with a passion for great food and friendly service
• ServSafe Manager certification or ability to obtain
• Must be available to work mornings, evenings, weekends, and holidays

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