DSHS WSH Long Term Care Surveyor - Quality Coordinator

DSHS WSH Long Term Care Surveyor - Quality Coordinator

Salary

$69,348.00 - $93,288.00 Annually

Location

Pierce County - Lakewood, WA

Job Type

Full Time - Permanent

Job Number

2026-06869

Department

Dept. of Social and Health Services

Division

BHHA

Opening Date

08/17/2026

Closing Date

8/30/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

DSHS WSH Long Term Care Surveyor - Quality Coordinator

Western State Hospital's Gage Center is seeking a Quality Coordinator, also known as a Long Term Care Surveyor, to support certification, accreditation, and performance improvement efforts within an inpatient psychiatric hospital setting.

The primary focus of this role is to review and evaluate inpatient psychiatric treatment practices, medical record documentation, and the physical environment to ensure care meets accreditation, certification, and hospital policy standards. This position works proactively with hospital leadership and clinical teams to strengthen patient-centered care, implement quality assurance monitoring systems, and promote continuous improvement.

Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary. Pierce County employees are eligible to receive an Orca Card for transportation needs.

Some of what youll do:

• Assist the Gage Center in achieving and maintaining regulatory compliance.
• Perform regular audits/tracers of records, procedures, and compliance with policies, standards, and regulations.
• Identify and analyze quality assurance data to identify trends, errors, or areas needing improvement.
• Help create and implement quality improvement strategies to address identified gaps and enhance efficiency and patient care.
• Assist with training and educating hospital staff on quality assurance practices and best practices to ensure consistent application of standards.
• Help foster a culture that prioritizes patient safety, reduces medical errors, and aims for continuous improvement in the quality of care provided.
• Prepare reports and documentation related to quality assurance activities.
• Provide guidance and support to disciplines on quality assurance matters.
• Participate in quality improvement initiatives to enhance patient care.

Who should apply?

Applicants must have an understanding of quality assurance systems and structured performance improvement approaches to evaluate compliance and strengthen care delivery. Additionally, applicants should demonstrate a working knowledge of Joint Commission standards, Centers for Medicare & Medicaid Services Conditions of Participation, and applicable state regulations governing inpatient psychiatric care.

AND meet one of the following criteria:

A master's degree* in social work, speech pathology, occupational or physical therapy, psychology, special education, nutrition, sociology, behavioral health, or allied field, AND two years of professional experience in planning, administering, licensing, monitoring or delivering social or health service programs.

OR

A bachelor's degree AND two years of professional/practical experience working with people delivering social and health services or experiencing developmental disabilities, physical disabilities, and/or mental health challenges.

OR

Eight years of professional/practical experience working with people delivering social and health services and/or experiencing developmental disabilities, physical disabilities, and/or mental health challenges.

Please note:

• *Two additional years of qualifying experience will substitute for the master's degree provided a bachelor's degree in one of the above mentioned fields has been achieved.
• A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.
• For selected positions required to successfully complete the federally required basic certification surveyor training, the basic and advanced state investigator training and completion of approved interviewing technique course.
• Employees in positions surveying nursing homes will be required to participate in the Basic Long Term Care Surveyor training provided by the federal government and must successfully complete the Surveyor Minimum Qualification test and all required federal training prior to being certified.

Additional knowledge, skills and abilities we are looking for:

• Regulatory knowledge: Working knowledge of Joint Commission standards, Centers for Medicare & Medicaid Services Conditions of Participation, and applicable state regulations governing inpatient psychiatric care.
• Performance improvement methodology: Understanding of quality assurance systems and structured performance improvement approaches to evaluate compliance and strengthen care delivery.
• Evidence-based mental health practice: Familiarity with inpatient psychiatric treatment standards and patient-centered care principles.
• Organizational principles: Knowledge of how hospital systems function and how to align compliance monitoring efforts within established communication structures.
• Analytical evaluation: Ability to compare written documentation with observed practice, evaluate data, and identify opportunities for improvement.
• Communication skills: Ability to speak and write clearly, prepare detailed audit reports, and use appropriate organizational communication channels.
• Coordination and planning: Skill in organizing work, coordinating with supervisors and department leaders, and supporting hospital-wide compliance initiatives.
• Technical proficiency: Experience using Microsoft Word, Outlook, Excel, and web-based systems to conduct data analysis and prepare audit reports.

Interested? Apply today!

Please ensure your application materials clearly demonstrate how you meet the required qualifications and skills for this position. We screen applications based on the information provided, so it is important that your experience and skillset are fully described.

Please include the following with your application:

• A current resume.
• A letter of interest specifically addressing the knowledge, skills, and experience you have related to the job and duties.
• Three professional references, including their email and phone number to contact.

Questions? Email DSHS Recruiter, Georgina Pringle at Georgina.Pringle@dshs.wa.gov and reference job number 01003.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

How many years of experience do you have working with people delivering social and health services or experiencing developmental disabilities, physical disabilities, and/or mental health challenges?

02

Do you have experience working with quality assurance systems and structured performance improvement approaches? If yes, briefly describe the systems or methodologies you have used and how your work supported compliance and improved care outcomes.

03

Do you have working knowledge of Joint Commission standards, CMS Conditions of Participation, and state regulations governing inpatient psychiatric care? If yes, briefly describe where and how you gained this knowledge and how you have applied it in a professional setting.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov