DSHS Lake Burien Quality Assurance Manager

DSHS Lake Burien Quality Assurance Manager

Salary

$93,249.00 - $124,332.00 Annually

Location

King County - Burien, WA

Job Type

Full Time - Permanent

Job Number

2026-07472

Department

Dept. of Social and Health Services

Division

DDA

Opening Date

09/09/2026

Closing Date

9/16/2026 11:59 PM Pacific

• Description
• Benefits

Description

At Lake Burien Transitional Care Facility (LBTCF) in beautiful Burien, Washington, our team works to serve youth ages 13 to 17 who have co-occurring intellectual and developmental disabilities. Facility staff work alongside youth, empowering them to learn self-care skills so that they can thrive.

Supported by Department of Social and Health Services (DSHS), Washington State Department of Children Youth and Families, Washington State Health Care Authority, MultiCare and Seattle Children's Hospital, this voluntary facility currently serves up to 12 youth. The property was designed with youth in mind and features accessible spaces for on-site educational services and therapies, and beautiful outdoor spaces. Lake Burien is part of DSHSs Developmental Disabilities Administration (DDA).

You'll start with excellent pay and family-supportive benefits, along with a reliable retirement plan. With dedicated support staff, no out-of-pocket operating costs, and a Monday-Friday schedule, you can focus on your work and still have time to maintain balance in life.

We are seeking a Quality Assurance Manager. You will be a member of the Lake Burien management team and will be responsible for developing and implementing quality assurance and performance improvement strategies for Lake Buriens residential and transitional programs. These efforts are designed to improve outcomes for clients, including quality of care, quality of life, and choice in services and supports.

Youll analyze performance data, identify opportunities for improvement, and use professional expertise and knowledge to influence program practices and operational decisions. Through these activities, you will provide transparency and visibility into program performance and promote accountability for quality outcomes across services supporting more than 100 staff.

This role has broad responsibility for the facilitys quality assurance program, ensuring that client services, program practices, staff training, and professional standards meet applicable requirements. Youll work collaboratively with facility leadership to monitor and maintain compliance with federal regulations, incident management requirements, client rights, accreditation standards, and other applicable mandates. You will also provide oversight and supervision of the Management Analyst 5.

Some of What Youll Do

• Align Quality Management System (QMS) & Quality Assurance (QA) strategies with organizational goals and priorities by embedding quality objectives into the broader strategic planning process, adapting frameworks to evolving regulations, and regularly benchmarking performance against industry standards.
• Align QMS & QA strategies with organizational goals and priorities by embedding quality objectives into the broader strategic planning process, adapting frameworks to evolving regulations, and regularly benchmarking performance against industry standards.
• Leverage advanced analytics to monitor trends, evaluate satisfaction levels, and identify areas for improvement by utilizing diverse tools such as surveys, focus groups, and real-time data collection systems. Translate insights into actionable strategies through collaboration, strengthening stakeholder relationships and consistently surpassing expectations.
• Establish a well-documented, adaptable framework for quality assurance that aligns with organizational goals and industry benchmarks. Regularly review and update policies to reflect evolving regulatory requirements, foster a culture of continuous improvement, and ensure consistent compliance across all departments, driving measurable outcomes and operational excellence.
• Ensure comprehensive compliance with regulatory requirements and accreditation standards by systematically integrating federal, state, and local guidelines into all programs and services, while continuously monitoring for changes to maintain alignment with industry best practices.
• Proactively conduct internal audits, mock inspections, and data analysis to identify risks, gaps, and opportunities, ensure compliance with regulations, and prepare teams for external reviews to maintain high standards and operational excellence.
• Establish transparent communication methods to engage leadership, staff, and external stakeholders, ensuring risk mitigation efforts, compliance updates, and quality goals are clearly communicated and collaboratively addressed.

What Were Looking for

• A bachelor's degree or advanced degree in social sciences, public health, health sciences, human services, behavioral sciences or a related field; AND
• A minimum of five years of professional experience working with people with intellectual and developmental disabilities, AND
• A minimum of two years' work experience demonstrated in quality assurance and quality improvement in a social service setting.

Additional experience may be substituted year-for-year in place of a degree.

Preferred / desired education, experience and competencies:

• Knowledge and ability to create and implement a quality management strategy.
• Use of strategic planning principles to accomplish organizational goals.
• Ability to effectively work with a team of staff assigned to different locations throughout the state.
• Ability to manage change effectively.
• Communicate effectively orally and in writing.
• Compile data, extract information, and generate comprehensive reports.
• Write professional reports, programs, and plans.
• Read, interpret, and implement policies, rules, and regulations of considerable complexity.

See Why People Like You Choose to work for DSHS:

Questions? If you have questions about job number 07472, please contact Kathy Simmons, or phone (360) 725-5810.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov