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DSCS Technical Support Analyst

GTT

Glendale, AZ

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JOB DETAILS
SKILLS
Analysis Skills, Banking Services, Benchmark Testing, Biology, Biotech and Pharmaceutical, Business Processes, Business Solutions, Business Support, Cross-Functional, Data Lake, Data Modeling, Data Processing, Debugging Skills, Documentation, ERP (Enterprise Resource Planning), Financial Services, Fortune 500 Customers, Identify Issues, Information Technology & Information Systems, Insurance, Inventory Management, Knowledge Management, Oracle, Oracle Database, Oracle ERP, Oracle PL-SQL, Oracle SOA Suite, Order Management, Performance Tuning/Optimization, Process Modeling, Procure to Pay/Purchase to Pay (P2P), Project Lifecycle, Purchasing/Procurement, Retail, SQL (Structured Query Language), Software Administration, Software Development, Software Specification, Team Player, Technical Support, Test Data, Testing, Training/Teaching, United States Citizen, XML (EXtensible Markup Language)
LOCATION
Glendale, AZ
POSTED
30+ days ago
Job Title: DSCS Technical Support Analyst
Location: Glendale, AZ
Duration: 12-month Contract
Work Type: Onsite
US Citizenship required

Job Summary:
  • In this role, you will participate in the programming and configuration of an Enterprise Resource Planning (ERP) application that is integrated with business processes/data and IT infrastructure.
  • You will assist with the development of workflow and data conversion, and with software integration and external interfaces.
  • Your work will contribute to supporting business needs with technological solutions.

Major Responsibilities:
  • Involved in resolving day-to-day tickets/user issues for the smooth functioning of business.
  • Planning/maintain to test the data information system and documentation.
  • Strong experience in research, troubleshooting, benchmark testing, debugging, program design, coding, and documentation under general supervision.
  • Develop efficient methods to reuse existing components.
  • Applies thorough technical knowledge and understanding of business applications required to facilitate the development of supporting knowledge architecture and standards.
  • Collaborate with cross-functional teams to determine business requirements.
  • Possess expertise in process and data modeling, architecture development, and IT planning methodologies, as well as extensive knowledge of enterprise business and decision-making processes.
  • Strong team skills to gain credibility with business users and stakeholders, and must possess the ability to work with other IT team members to ensure solid cross-functional decisions are made by the team.
  • Design, execute, assess, and troubleshoot software programs and applications.
  • Provides support in configuration, coding, developing, and documenting software specifications throughout the project life cycle.
  • Prepare Oracle Functional Testing documents and Unit test documents for the related areas.
  • Performs other duties as assigned.

Education and Experience Requirements:
  • Bachelors degree and 1-2 years of PL/SQL and Oracle knowledge or in lieu of degree, 5-6 years of relevant experience with PL/SQL and Oracle knowledge.
  • Must be a US citizen.

Required Knowledge and Skills:
  • Minimum of 3+ years of Techno-functional experience in using Oracle eBusiness applications.
  • Strong understanding in Oracle ‘Procure to Pay’ process.
  • Experience in Supporting for the following modules: Purchasing, Procurement, Sourcing, iSupplier, Inventory and Order Management.
  • Should have good working L1 Technical Support experience with CEMLI and should have done handful of Oracle EBS Application
  • Perceived internally and externally as technically/techno functionally knowledgeable in the specific modules assigned.
  • Demonstrates ability to teach others the techno Functional and other skills needed to achieve results at the optimum level of performance.
  • Should have knowledge/experience in working with Oracle-on-Oracle Standard issues (SR).
  • Should be able to handle Support issues independently with minimum supervision.
  • Should have good knowledge/experience in researching/troubleshooting/debugging the issues in PL/SQL Packages.
Experience in the following tools:
  • SQL, PL/SQL, Performance Tuning, Oracle Workflow, AME, XML Publisher, and WebADI
  • Should have good knowledge in Oracle Application Technical Architecture.
  • Should have good experience in Testing Documentation.

Experience in the following areas would be a plus:
  • It’s nice to have Integration knowledge with Oracle EBS using SOA
  • It’s nice to have Oracle Apex, SOA Technical knowledge.
  • It’s nice to have Data Lake knowledge.

About GTT
  • GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
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About the Company

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